AI-Driven Customer Success Engineer for Schools | Equity

Flint; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Meaningful equity

Health and dental insurance

Opportunity to shape CS at scale

Job summary

Flint is seeking a Customer Success Engineer to own real accounts, renewals, and outcomes while building scalable processes. You’ll work closely with the CEO and GTM Chief of Staff and engage schools to maximize adoption and retention.

You’ll blend customer-facing work with AI-enabled workflows, create resources, and help shape Flint’s CS function as we scale. This builder role requires ownership, comfort with ambiguity, and a passion for education technology.

Qualifications

• 1–3 years of experience in Customer Success, Support, Ops, or a similar customer-facing, systems-adjacent role.
• Focus on outcomes: retention, adoption, and customer impact.

Responsibilities

• Own inbound customer communication.
• Manage a portfolio of school accounts, ensuring adoption and successful renewals.
• Create and improve customer-facing resources, including product updates, help center content, and teacher PD materials.
• Use AI tools and lightweight internal systems to improve speed and quality of customer work.
• Run virtual (and sometimes onsite) PD sessions to teachers at Flint partner schools.

Skills

Customer Success

Support

Ops

Systems

Tools

AI tools

Internal systems

Job description

Flint is seeking a Customer Success Engineer to own real accounts, renewals, and outcomes while building scalable processes. You’ll work closely with the CEO and GTM Chief of Staff and engage schools to maximize adoption and retention.

You’ll blend customer-facing work with AI-enabled workflows, create resources, and help shape Flint’s CS function as we scale. This builder role requires ownership, comfort with ambiguity, and a passion for education technology.