Customer Success Engineer

Flint; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Equity

Health insurance

Dental insurance

Job summary

Flint is seeking a Customer Success Engineer in New York City to own customer outcomes for schools, using systems, automation, and AI to scale impact.

You’ll manage real accounts, renewals, and contribute to building the early Customer Success function, interfacing with the CEO and GTM leadership.

This is a hands-on role for owners who thrive in ambiguity and want to shape how Flint supports schools as it scales.

Qualifications

• 1–3 years of experience in Customer Success, Support, Ops, or a similar customer-facing, systems‑adjacent role
• You care about outcomes, not just activity—retention, adoption, and customer impact actually matter to you

Responsibilities

• Own inbound customer communication
• Manage a portfolio of school accounts, ensuring adoption and successful renewals
• Create and improve customer-facing resources, including product updates, help center content, and teacher PD materials
• Use AI tools and lightweight internal systems to improve the speed, quality, and consistency of customer work
• Run virtual (and sometimes onsite) PD sessions to teachers at Flint partner schools

Job description

Customer Success Engineer

Full-time | New York City

Compensation: $100k–$140k base + meaningful equity

About Flint

Founded in 2023, Flint is an AI-powered platform built for schools. In three years, we’ve partnered with hundreds of schools across the U.S. and internationally, supporting 750,000+ students.

We’re now focused on scaling our Customer Success function to ensure schools are supported, engaged, and successful as we grow.

The Role

We’re looking for a Customer Success Engineer who cares deeply about customer outcomes and is excited to use systems, automation, and AI to deliver them better at scale.

You’ll be the second member of Flint’s Customer Success team, owning real accounts, real renewals, and real outcomes while helping improve how the entire function operates. You’ll interface very regularly with the CEO and GTM Chief of Staff.

Our customers are schools: teachers and administrators navigating AI for the first time. They need someone who listens well, explains clearly, and shows up consistently.

This role is not a fit if you want a fully built‑out org with fixed processes and a narrow lane. It is a fit if you like ownership, ambiguity, and building the plane while flying it.

The Big Picture

At Flint, we believe every role should be AI-native. That means using AI not just as a feature we sell, but as a core part of how we work: writing, analyzing, supporting customers, building workflows, and scaling impact.

As a Customer Success Engineer, you’ll do both sides of the job: directly own customer outcomes and continuously improve the systems that make those outcomes repeatable.

You’ll learn exactly what drives retention, adoption, expansion, and NRR—and then help turn those learnings into better processes, tooling, automation, and AI‑assisted workflows.

This is a builder role inside Customer Success—not just support, and not just operations.

What You’ll Do

• Own inbound customer communication
• Manage a portfolio of school accounts, ensuring adoption and successful renewals
• Create and improve customer-facing resources, including product updates, help center content, and teacher PD materials
• Use AI tools and lightweight internal systems to improve the speed, quality, and consistency of customer work
• Run virtual (and sometimes onsite) PD sessions to teachers at Flint partner schools

Who You Are

• You have ~1–3 years of experience in Customer Success, Support, Ops, or a similar customer-facing, systems‑adjacent role
• You care about outcomes, not just activity—retention, adoption, and customer impact actually matter to you

Bonus Points For

• Experience in education, including teaching, or EdTech
• Startup experience

What We Offer

• Meaningful early‑stage equity
• Health and dental insurance
• The opportunity to shape how Flint supports schools as we scale