AI-Native EdTech Customer Success Engineer

Flint; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Equity

Health insurance

Dental insurance

Job summary

Flint is seeking a Customer Success Engineer in New York City to own customer outcomes for schools, using systems, automation, and AI to scale impact.

You’ll manage real accounts, renewals, and contribute to building the early Customer Success function, interfacing with the CEO and GTM leadership.

This is a hands-on role for owners who thrive in ambiguity and want to shape how Flint supports schools as it scales.

Qualifications

• 1–3 years of experience in Customer Success, Support, Ops, or a similar customer-facing, systems‑adjacent role
• You care about outcomes, not just activity—retention, adoption, and customer impact actually matter to you

Responsibilities

• Own inbound customer communication
• Manage a portfolio of school accounts, ensuring adoption and successful renewals
• Create and improve customer-facing resources, including product updates, help center content, and teacher PD materials
• Use AI tools and lightweight internal systems to improve the speed, quality, and consistency of customer work
• Run virtual (and sometimes onsite) PD sessions to teachers at Flint partner schools

Job description

Flint is seeking a Customer Success Engineer in New York City to own customer outcomes for schools, using systems, automation, and AI to scale impact.

You’ll manage real accounts, renewals, and contribute to building the early Customer Success function, interfacing with the CEO and GTM leadership.

This is a hands-on role for owners who thrive in ambiguity and want to shape how Flint supports schools as it scales.