Customer Success Enablement Lead — Hybrid + Equity

Buildots; El Paso (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) retirement plan with 4% match

Paid time off

Stock-option grants

Hybrid working arrangement

Employee Assistance Program (EAP)

Voluntary life insurance

Disability coverage

Job summary

Buildots is seeking a Customer Success Enablement Lead for our El Paso project portfolio. The role focuses on building scalable enablement for post-sales teams, designing onboarding, and delivering training that drives adoption and customer value across global projects, with a hybrid work setup.

You will collaborate with Product, Sales, Marketing, CS and Delivery to ensure teams have the tools and knowledge to succeed, while maintaining customer-centric processes and metrics.

Qualifications

• Experience building enablement programs for post-sales teams.
• Strong communication and facilitation skills across groups.
• Ability to operate in hybrid/remote environments and influence without direct authority.

Responsibilities

• Build and execute a post-sales enablement strategy aligned with CS roadmap.
• Design onboarding programs that ramp new hires quickly and confidently.
• Create and maintain playbooks, CS guides, training kits, demo flows and certifications.
• Own measurement of program effectiveness and report on outcomes.
• Bridge Product, Sales, Marketing, CS and Delivery to ensure adoption.
• Facilitate smooth feature rollouts and gather adoption feedback.
• Lead structured VoC loops to inform product and leadership.

Skills

Enablement strategy

Onboarding design

Content creation

Measurement & analytics

Cross-functional collaboration

VoC feedback loops

Job description

Buildots is seeking a Customer Success Enablement Lead for our El Paso project portfolio. The role focuses on building scalable enablement for post-sales teams, designing onboarding, and delivering training that drives adoption and customer value across global projects, with a hybrid work setup.

You will collaborate with Product, Sales, Marketing, CS and Delivery to ensure teams have the tools and knowledge to succeed, while maintaining customer-centric processes and metrics.