Head of Customer Success Eng – Remote Enablement Lead

GitLab; United States; Remote; USD 180,000 - 230,000; Full time

Benefits offered by this job

Health benefits

Equity compensation

Generous PTO

Flexible schedule

Job summary

GitLab is seeking a Manager, Customer Success Engineers to lead a distributed team across the Americas. You will design scalable technical enablement programs, translate complex concepts into business value, and partner with Sales and Renewal teams to drive retention and expansion.

The role emphasizes data-driven decision making and strong DevSecOps acumen. You will mentor engineers, establish metrics, and work with Product and Engineering to incorporate customer feedback into the roadmap,

Qualifications

• Experience designing and implementing scalable customer success or technical enablement programs, using data to measure impact and refine approaches.
• Ability to translate complex technical concepts into clear, outcome-focused messaging for both technical and non-technical stakeholders.
• Comfort using customer insights and feedback to influence internal priorities, including product, process, and program decisions.
• Proven skill in collaborating with Sales, Renewals, and other cross-functional teams to align technical adoption work with commercial objectives.
• Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact.
• Openness to diverse backgrounds and transferable skills, with a growth mindset toward learning GitLab's platform and evolving DevSecOps practices.
• Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and design effective enablement paths.
• Strong understanding of DevSecOps practices, with the ability to connect GitLab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes.

Responsibilities

• Lead a distributed team of Customer Success Engineers across the Americas to drive GitLab adoption and technical value realization.
• Design and run scalable enablement programs that unlock business outcomes from GitLab for CS, Sales, and Renewal teams.
• Partner with Sales, Renewals, and cross-functional teams to align enablement with commercial objectives and reduce churn.
• Establish metrics for technical value, close feedback loops with Product and Engineering, and improve customer outcomes.
• Mentor team members to strengthen DevSecOps expertise and translate technical capabilities into business value.
• Translate field insights into actionable feedback for Product, Engineering, and other stakeholders.

Skills

Leadership

DevSecOps

Data-driven enablement

Cross-functional collaboration

Remote leadership

Technical communication

Tools

GitLab

Job description

GitLab is seeking a Manager, Customer Success Engineers to lead a distributed team across the Americas. You will design scalable technical enablement programs, translate complex concepts into business value, and partner with Sales and Renewal teams to drive retention and expansion.

The role emphasizes data-driven decision making and strong DevSecOps acumen. You will mentor engineers, establish metrics, and work with Product and Engineering to incorporate customer feedback into the roadmap,