Customer Enablement Leader — Hybrid, Growth & Impact

OpenKrill; United States; Hybrid; USD 180,000 - 220,000; Full time

Benefits offered by this job

Unlimited PTO and flexible work policy

Employee stock options

Medical, dental, vision plans with HSA

401k with match

Parental leave

Home office stipend

Learning & Development stipend

Well-being benefits

Hybrid work with HQ in NYC

Job summary

Alloy is seeking a seasoned Customer Enablement Lead to own and run the program behind enablement, capturing knowledge, packaging it for the right audience, and delivering hands-on training with measurable outcomes.

You will report to the VP of Product Design and collaborate with Support, Delivery, Technical Solutions, Product Marketing, and Product Operations to ensure customers go live smoothly and adopt new features.

Qualifications

• 7+ years of customer education, enablement, or training, building a program from the ground up.
• Experience enabling customers on a technical B2B SaaS product with API workflows.
• Strong live facilitation with hands-on training sessions.
• Proven ability to tie enablement to measurable outcomes like ticket deflection or time to value.
• Ability to influence Product, Support, Delivery, and Marketing without direct authority.
• Judgment to decide content vs training or product fixes, with strong writing skills.

Responsibilities

• Audit current resources and close gaps by consolidating API docs, help articles, learning center, in-product help, and delivery-built guides.
• Our AI support bot should be able to answer most customer questions and enablement material supports tailored training sessions.
• Develop and deliver the New Customer Enablement Program with scalable, self-paced content for key personas.
• Create the Product Release Enablement Program mapping client needs to features from pre-sales to go-live.
• Foster a feedback loop between customers, Product, and Design to drive improvements in enablement materials.
• Coordinate with Support, Delivery, Technical Solutions, Product Marketing, and Product Operations to ensure a seamless customer experience.

Skills

Customer education

Live facilitation

Cross-functional collaboration

Content strategy

Training program leadership

Analytical measurement

Influence without authority

Tools

LMS

Documentation tools

In-product guidance tools

Content authoring

Job description

Alloy is seeking a seasoned Customer Enablement Lead to own and run the program behind enablement, capturing knowledge, packaging it for the right audience, and delivering hands-on training with measurable outcomes.

You will report to the VP of Product Design and collaborate with Support, Delivery, Technical Solutions, Product Marketing, and Product Operations to ensure customers go live smoothly and adopt new features.