Customer Success Enablement Manager

Buildots; El Paso (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) retirement plan with 4% match

Paid time off

Stock-option grants

Hybrid working arrangement

Employee Assistance Program (EAP)

Voluntary life insurance

Disability coverage

Job summary

Buildots is seeking a Customer Success Enablement Lead for our El Paso project portfolio. The role focuses on building scalable enablement for post-sales teams, designing onboarding, and delivering training that drives adoption and customer value across global projects, with a hybrid work setup.

You will collaborate with Product, Sales, Marketing, CS and Delivery to ensure teams have the tools and knowledge to succeed, while maintaining customer-centric processes and metrics.

Qualifications

• Experience building enablement programs for post-sales teams.
• Strong communication and facilitation skills across groups.
• Ability to operate in hybrid/remote environments and influence without direct authority.

Responsibilities

• Build and execute a post-sales enablement strategy aligned with CS roadmap.
• Design onboarding programs that ramp new hires quickly and confidently.
• Create and maintain playbooks, CS guides, training kits, demo flows and certifications.
• Own measurement of program effectiveness and report on outcomes.
• Bridge Product, Sales, Marketing, CS and Delivery to ensure adoption.
• Facilitate smooth feature rollouts and gather adoption feedback.
• Lead structured VoC loops to inform product and leadership.

Skills

Enablement strategy

Onboarding design

Content creation

Measurement & analytics

Cross-functional collaboration

VoC feedback loops

Job description

Over100globalgiantstrustBuildots,includingTurnerConstruction,JEDunn,Intel,STOBuildingGroupandMortenson.Itsimpactisprovenateveryscale,frommulti-familyprojectstomulti-gigawattdatacenters.

With $297M raised, this is your opportunity to join a high-growth company that's already closing in on unicorn status. As a CSM Major Projects (El Paso at Buildots), you will be responsible for ensuring customer success and satisfaction on a major construction project in El Paso, while also supporting additional projects remotely. You’ll work closely with customer and project teams to drive adoption, optimize project outcomes, and ensure customers get maximum value from the Buildots platform.

Customer Success EnablementManager

About the Role

At Buildots, we believe well-equipped post-sales teams drive world-class customer experiences at scale. We're looking for a Customer Success Enablement Lead to develop, own and execute the post-sales enablement strategy. Your mission is to make sure our Customer Success team masters the skills and methodologies that deliver real value to customers.

This is a high-impact individual contributor role. You will own the enablement framework for our global Customer Success team and work hands-on, from needs analysis through onboarding, training, and measurement. You will bridge Product, Sales, Marketing, CS, and Delivery so our teams have the tools, skills and routines that drive customer value.

This is an internal-facing position, not a customer-facing role.

What You'll Do

• Enablement strategy: Build and execute a post-sales enablement strategy aligned with the Customer Success Org’s roadmap and growth targets.
• Onboarding and ongoing training: Design and run onboarding programs that get new hires ramped quickly and confidently. Support continuing development for existing CSMs, including skills and product/process updates.
• Content: Create and maintain playbooks, CS guides, training kits, demo flows, technical guides, and certifications for internal audiences.
• Measurement and reporting: Own the effectiveness of enablement programs. Track performance metrics and iterate on the results.
• Cross-functional alignment: Act as the bridge across Product, Sales, Marketing, CS and Delivery.
• Feature and pilot facilitation: Partner with Product teams on smooth feature rollouts, making sure adoption goes well and feedback is synthesized.
• Voice of the Customer (VoC): Build and maintain structured feedback loops that bring customer input to Product, R&D, and leadership to prioritize customer-led development.

We offer competitive compensation along with a comprehensive benefits package designed to support you professionally and personally:

• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock-option grants
• Hybrid working arrangement
• Employee Assistance Program (EAP)
• Voluntary life insurance
• Voluntary short-term & long-term disability coverage

We hold ourselves to the highest standards, empowering our people to turn good ideas into action.
But we also respect life outside of work, with policies that support balance, families and fun.

Mix time in the office and working from home.

Parent-friendly

A family-friendly workplace that supports parents.

Dog-friendly

Bring your dog to the office any day.

Employee equity

Share our success – equity options for all team members.

Community impact

Get opportunities to volunteer and give back.

Celebrate your hard work

Regular social events, meals and celebrations.