Customer Success Enablement Manager

Buildots; Chicago (IL); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

401(k) employer match

Hybrid working arrangement

Stock options

Job summary

Buildots is seeking a Customer Success Enablement Lead to design, own, and execute post-sales enablement strategies across our global CS team. This role is internal-facing, collaborating with Product, Sales, Marketing and Delivery to deliver scalable learning and content that drives customer value.

You will build onboarding programs, maintain playbooks and certifications, measure program impact, and guide content from needs analysis through deployment and iteration.

Qualifications

• 5+ years in GTM/post-sales enablement, CS Enablement, L&D, or related role in a global tech company.

Responsibilities

• Design and execute a post-sales enablement strategy aligned with CS roadmap and growth targets.
• Create onboarding programs to ramp new hires quickly and confidently.
• Develop playbooks, CS guides, training kits, demo flows, and certifications for internal audiences.
• Own measurement of enablement impact and iterate on results.
• Bridge Product, Sales, Marketing, CS, and Delivery to drive customer value.
• Facilitate feature pilots with Product teams and ensure adoption and feedback.
• Establish structured Voice of the Customer loops to inform product improvements.

Skills

GTM Enablement

Post-sales Enablement

L&D

Instructional Design

AI tooling

LMS tools

Tools

LMS

CMS

Knowledge bases

Job description

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Over 100 global giants trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

With $297M raised, this is your opportunity to join a high-growth company that’s already closing in on unicorn status.

Customer Success Enablement Manager

About the Role

At Buildots, we believe well-equipped post-sales teams drive world-class customer experiences at scale. We’re looking for a Customer Success Enablement Lead to develop, own and execute the post-sales enablement strategy. Your mission is to make sure our Customer Success team masters the skills and methodologies that deliver real value to customers.

This is a high-impact individual contributor role. You will own the enablement framework for our global Customer Success team and work hands-on, from needs analysis through onboarding, training, and measurement. You will bridge Product, Sales, Marketing, CS, and Delivery so our teams have the tools, skills and routines that drive customer value.

This is an internal-facing position, not a customer-facing role.

What You’ll Do

• Enablement strategy: Build and execute a post-sales enablement strategy aligned with the Customer Success Org’s roadmap and growth targets.
• Onboarding and ongoing training: Design and run onboarding programs that get new hires ramped quickly and confidently. Support continuing development for existing CSMs, including skills and product/process updates.
• Content: Create and maintain playbooks, CS guides, training kits, demo flows, technical guides, and certifications for internal audiences.
• Measurement and reporting: Own the effectiveness of enablement programs. Track performance metrics and iterate on the results.
• Cross-functional alignment: Act as the bridge across Product, Sales, Marketing, CS and Delivery.
• Feature and pilot facilitation: Partner with Product teams on smooth feature rollouts, making sure adoption goes well and feedback is synthesized.
• Voice of the Customer (VoC): Build and maintain structured feedback loops that bring customer input to Product, R&D, and leadership to prioritize customer-led development.

Requirements

• 5+ years of hands-on experience in GTM/post-sales enablement, Customer Success Enablement, L&D, Instructional Design, or a closely related role, ideally at a global tech company.
• Self-starter: Self-directed and comfortable acting as both strategic owner and hands-on contributor, with a proven record of independently running cross-functional projects.
• Create systems, processes, and programs that scale quickly across the CS org.
• Excellent communicator: an engaging presenter and clear writer and editor in English who can influence everyone from new hires to C-level executives.
• Creative thinker and productivity wizard. You can write learning paths, training modules, instructional text, audio, and video, and run a program end to end: design, execution, measurement, and iteration.
• Proven ability to build VoC feedback loops that turn customer needs into product or process improvements.
• AI proficiency: Hands-on experience using AI tools (such as LLM assistants and AI-powered content, video, and audio tools) to speed up content creation, personalize learning, and analyze enablement data to provide useful insights to our leadership team and management
• Hands-on experience with LMS tools and the modern sales tech stack, including managing enablement platforms (LMS, CMS, knowledge bases).
• Data-driven, with strong attention to detail and the ability to manage your own priorities.
• You are located in the CST or EST time zone

Preferred, not required

• Experience in the construction industry or similar complex industrial sectors

We offer competitive compensation along with a comprehensive benefits package designed to support you professionally and personally:

• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock-option grants
• Hybrid working arrangement
• Employee Assistance Program (EAP)
• Voluntary life insurance
• Voluntary short-term & long-term disability coverage

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