Customer Success Enablement Lead — Hybrid + Stock Options

Buildots; Chicago (IL); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

401(k) employer match

Hybrid working arrangement

Stock options

Job summary

Buildots is seeking a Customer Success Enablement Lead to design, own, and execute post-sales enablement strategies across our global CS team. This role is internal-facing, collaborating with Product, Sales, Marketing and Delivery to deliver scalable learning and content that drives customer value.

You will build onboarding programs, maintain playbooks and certifications, measure program impact, and guide content from needs analysis through deployment and iteration.

Qualifications

• 5+ years in GTM/post-sales enablement, CS Enablement, L&D, or related role in a global tech company.

Responsibilities

• Design and execute a post-sales enablement strategy aligned with CS roadmap and growth targets.
• Create onboarding programs to ramp new hires quickly and confidently.
• Develop playbooks, CS guides, training kits, demo flows, and certifications for internal audiences.
• Own measurement of enablement impact and iterate on results.
• Bridge Product, Sales, Marketing, CS, and Delivery to drive customer value.
• Facilitate feature pilots with Product teams and ensure adoption and feedback.
• Establish structured Voice of the Customer loops to inform product improvements.

Skills

GTM Enablement

Post-sales Enablement

L&D

Instructional Design

AI tooling

LMS tools

Tools

LMS

CMS

Knowledge bases

Job description

Buildots is seeking a Customer Success Enablement Lead to design, own, and execute post-sales enablement strategies across our global CS team. This role is internal-facing, collaborating with Product, Sales, Marketing and Delivery to deliver scalable learning and content that drives customer value.

You will build onboarding programs, maintain playbooks and certifications, measure program impact, and guide content from needs analysis through deployment and iteration.