Customer Success Enablement Architect: Onboarding & Training

Leadout Capital

Seattle (WA)

On-site

USD 90,000 - 130,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Leadout Capital is seeking a Qualified Success Architect Internal Enablement lead in Seattle to own the onboarding program for QSAs and ensure they are rapidly ramped on the Qualified platform and Piper AI SDR Agent.

You will drive QSA certification, coordinate biweekly CS Enablement sessions with PMs and SMEs, and maintain the Guru knowledge base while supporting large enablement projects. A strong coaching background and SaaS experience are essential.

Qualifications

5–10 years of Mid Market/Enterprise software experience.
Experience in customer success or SaaS roles with Qualified's platform is a plus.
Experience coaching or teaching colleagues.
Strong organizational and multi-project management skills.
Excellent written and verbal communication.

Responsibilities

Own the onboarding program for Qualified Success Architects (QSAs), serving as their primary contact and coordinating system access.
Drive new hires toward QSA certification and track progress.
Coordinate and host CS Enablement sessions with Product and SMEs to ensure relevant content.
Keep the Guru knowledge base current and manage knowledge agents.
Support larger enablement projects with the Manager of CS Enablement.
Build product knowledge across the Qualified platform to support the CS/QSA team.