Remote Head of Enablement for SaaS Training & Growth

Rippling (Netherlands); Nashville (TN); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote

Job summary

Portside, a cloud-based software provider for global aviation, seeks a Senior Enablement Leader to own the enablement strategy, roadmap, and budget across Sales and Customer Success. You will design onboarding, training, and certification for AEs, SEs, BDRs, CSMs, and managers, and build playbooks, decks, and a content library with field-ready messaging.

You’ll partner with Product, Marketing, and Support to turn customer feedback into product and process improvements.

Qualifications

• 7+ years in sales enablement, customer success enablement, or customer education in a B2B SaaS company.
• Proven onboarding/training program development improving ramp time or retention.
• Experience partnering with Sales leaders, CS leaders, and executives.
• Strong facilitation and diverse training delivery methods.

Responsibilities

• Own the enablement strategy, roadmap, and budget across Sales and Customer Success.
• Design onboarding, training, and certification for AEs, SEs, BDRs, CSMs, and managers.
• Build playbooks, battlecards, pitch decks, and a content library the field uses.
• Launch new products, pricing, and campaigns with clear messaging and training.
• Create the CSM playbook for onboarding, adoption, renewal, and expansion.
• Partner with front-line managers on call coaching and handoffs from Sales to CS.
• Turn customer feedback into product/process/content improvements with cross-functional teams.
• Evaluate enablement tooling and hire/scale enablement specialists as needed.

Skills

Sales enablement

Customer success enablement

B2B SaaS

Program design

Facilitation

Communication

Data-driven

CRM proficiency

Learning culture

Education

Bachelor's degree in Business / Communications / Education

Tools

Salesforce

HubSpot

CS platform

Conversation intelligence

Learning management platform

Job description

Portside, a cloud-based software provider for global aviation, seeks a Senior Enablement Leader to own the enablement strategy, roadmap, and budget across Sales and Customer Success. You will design onboarding, training, and certification for AEs, SEs, BDRs, CSMs, and managers, and build playbooks, decks, and a content library with field-ready messaging.

You’ll partner with Product, Marketing, and Support to turn customer feedback into product and process improvements.