Senior Manager, Strategic Success Architecture

Leadout Capital; North Carolina; On-site; USD 180,000 - 230,000; Full time

Job summary

Leadout Capital is seeking a Sr. Manager of Qualified Success Architecture to drive live deployment, adoption, and renewal across strategic customers. You will lead a team of Success Architects and partner with Product, Sales, Marketing, and Salesforce teams to translate strategy into delivery.

You will serve as senior escalation point and coach, managing executive relationships and shaping the product roadmap through customer feedback and strategic insights.

Qualifications

• 8+ years of Mid Market/Enterprise software experience.
• 1+ year of people management experience.
• Bachelor's Degree is required.
• A track record of hiring, developing, and retaining strong individual contributors.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• You command a room, from a customer's CMO to a Salesforce executive.
• Deep working knowledge of Salesforce CRM.
• Deep working knowledge of Qualified.
• Working knowledge of marketing automation systems.
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple roles
• Passion for making customers successful with software solutions

Responsibilities

• Hire, onboard, and develop Success Architects within the approved hiring plan.
• Coach for growth and retention by giving stretch work and visibility.
• Run the team’s operating rhythm: capacity, account assignments, risk reviews, renewals and expansions.
• Model the culture: curious, accountable, customer-obsessed.
• Personally manage 2 to 5 of the team’s highest-need accounts.
• Ensure the team executes the Qualified Implementation Framework consistently.
• Guide strategic customers through architecture, data model, and rollout with Enterprise Architects.
• Prepare and deliver executive-level QBRs tying Qualified to revenue goals.
• Own adoption, health, and renewal outcomes for the team’s book.
• Turn successful customers into advocates with case studies and marketing.

Education

Bachelor's Degree

Leadership

Communication

Presentation

Relationship building

Problem solving

Salesforce knowledge

Marketing automation

Web technologies

Customer success

Tools

Salesforce CRM

Qualified

Marketing automation systems

HTML

CSS/JavaScript

Job description

Leadout Capital is seeking a Sr. Manager of Qualified Success Architecture to drive live deployment, adoption, and renewal across strategic customers. You will lead a team of Success Architects and partner with Product, Sales, Marketing, and Salesforce teams to translate strategy into delivery.

You will serve as senior escalation point and coach, managing executive relationships and shaping the product roadmap through customer feedback and strategic insights.