Qualified Success Architect, Internal Enablement

Momentum; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Leadout Capital is seeking a Qualified Success Architect Internal Enablement lead in Seattle to own the onboarding program for QSAs and ensure they are rapidly ramped on the Qualified platform and Piper AI SDR Agent.

You will drive QSA certification, coordinate biweekly CS Enablement sessions with PMs and SMEs, and maintain the Guru knowledge base while supporting large enablement projects. A strong coaching background and SaaS experience are essential.

Qualifications

• 5–10 years of Mid Market/Enterprise software experience.
• Experience in customer success or SaaS roles with Qualified's platform is a plus.
• Experience coaching or teaching colleagues.
• Strong organizational and multi-project management skills.
• Excellent written and verbal communication.

Responsibilities

• Own the onboarding program for Qualified Success Architects (QSAs), serving as their primary contact and coordinating system access.
• Drive new hires toward QSA certification and track progress.
• Coordinate and host CS Enablement sessions with Product and SMEs to ensure relevant content.
• Keep the Guru knowledge base current and manage knowledge agents.
• Support larger enablement projects with the Manager of CS Enablement.
• Build product knowledge across the Qualified platform to support the CS/QSA team.

Skills

Onboarding coordination

Training delivery

Knowledge management

Cross-functional collaboration

Tools

Guru

Notion

Job description

The “Qualified Success Architect, Internal Enablement” will own the day-to-day execution of internal enablement for Qualified's Customer Success organization. You'll be the go-to resource for new hires as they ramp up on our Agentic Marketing Platform and Piper the AI SDR Agent, and you'll keep our CS/QSA team sharp through ongoing live training and up-to-date knowledge resources.

What You Will Be Doing:

• Own the new hire onboarding program for new Qualified Success Architects (QSAs) — serving as their primary point of contact, checking in regularly, coordinating system access, and following up with IT to keep onboarding moving
• Drive new hires toward QSA certification, tracking progress and proactively pushing pace when things stall
• Coordinate and host CS 5-star Enablement — our biweekly live training sessions for the CS/QSA team — partnering with Product and subject matter experts to ensure content is ready and relevant
• Keep our internal knowledge base (Guru) current, including managing knowledge agents
• Support larger enablement projects and initiatives alongside the Manager of CS Enablement
• Build strong product knowledge across the Qualified platform so you can serve as a trusted resource the broader CS/QSA team leans on

Qualifications:

• 5-10 years of Mid Market/Enterprise software experience
• Prior experience in customer success, account management, or a similar customer-facing SaaS role — experience with Qualified's platform is a strong plus
• Experience coaching or teaching colleagues — whether as a team lead, informal mentor, or similar role
• Strong organizational skills and comfort managing multiple onboarding timelines and projects at once
• Excellent written and verbal communication skills
• Experience with (or aptitude for) knowledge management tools like Guru, Notion, or similar platforms
• Comfort working cross-functionally with Product and subject matter experts to keep training content current
• Deep curiosity about the product — you enjoy going deep on how things work
• Must be willing to work in a fast-paced startup environment with multiple roles
• Passion for setting up new team members for long-term success