Customer Success Coordinator — Salesforce & Billing Ops (Onsite)

Fire Equipment Inc; Medford (MA); Presencial; USD 42.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401(k) match

Paid time off

Descripción de la vacante

Fire Equipment Inc. (FEI) in Medford, MA is seeking a Sr. Customer Success Coordinator to manage customer accounts, renewals, and billing processes.

The role emphasizes meticulous data maintenance in Salesforce, contract administration, and strong cross-functional collaboration to ensure excellent customer service. The ideal candidate will coordinate with Sales, Service, Operations, and Accounting to resolve discrepancies, support work orders, and maintain accurate service agreements.

Formación

• High school diploma or GED required.
• Experience in customer service, account coordination, contract administration, billing, or related admin role preferred.
• Experience with CRM systems, Salesforce strongly preferred.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Strong attention to detail and organization.

Responsabilidades

• Maintain accurate customer account information in Salesforce CRM.
• Create and update customer profiles with complete, accurate data.
• Process account modifications, service additions, and contract changes.
• Coordinate with Sales, Service, Operations, and Accounting to resolve discrepancies.
• Process monthly contract renewals and billing support.
• Provide timely, professional responses to internal and external customers.

Conocimientos

Customer service

CRM systems

Salesforce

Data entry

Communication

Educación

High school diploma or GED

Herramientas

Microsoft Office

Salesforce CRM

Descripción del empleo

Fire Equipment Inc. (FEI) in Medford, MA is seeking a Sr. Customer Success Coordinator to manage customer accounts, renewals, and billing processes.

The role emphasizes meticulous data maintenance in Salesforce, contract administration, and strong cross-functional collaboration to ensure excellent customer service. The ideal candidate will coordinate with Sales, Service, Operations, and Accounting to resolve discrepancies, support work orders, and maintain accurate service agreements.