Service Coordinator

Fire Equipment Incorporated; Westford (MA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid vacation, holidays, and sick time

Ongoing training and advancement

Job summary

Fire Equipment Inc. in Westford, MA, is seeking a Service Coordinator to support the Test & Inspection Division.

You will coordinate, schedule, and manage field technicians performing inspections and testing of fire protection systems in a fast-paced office and field environment. The role requires strong organizational skills, attention to detail, and the ability to communicate effectively with customers, technicians, and management.

Qualifications

• Minimum 2 years of experience in service coordination, dispatching, or administrative support (fire protection or related trade preferred).
• Excellent organizational and time management skills with strong attention to detail.
• Clear and professional verbal and written communication.

Responsibilities

• Schedule and coordinate technicians for inspection, testing, and preventive maintenance of life safety systems.
• Prioritize and assign work based on skill level, licensing, location, and workload.
• Communicate with customers to confirm appointments and provide updates on timelines.

Skills

Organizational skills

Verbal and written communication

Multitasking

Customer service orientation

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Salesforce CRM

Job description

Location:Westford, MA
Department:Operations
Reports To: Service Manager
Compensation: $26.44-$40.87

Service Coordinator – Test & Inspection Division

Location:Westford, MA
Department:Operations
Reports To: Service Manager
Compensation: $26.44-$40.87

About Fire Equipment Inc. (FEI)

Fire Equipment Inc. (FEI) is a trusted leader in fire protection services across New England. With over 90 years of experience, FEI provides comprehensive life safety solutions—from system design and installation to inspection, testing, and maintenance.

As a third-generation, family-owned company, FEI values communication, teamwork, and service excellence. Our mission is to deliver total life safety solutions that protect lives, property, and valuable assets—while providing outstanding customer care and long-term reliability.

Position Summary

The Service Coordinator supports the Test & Inspection Division by coordinating, scheduling, and managing the day-to-day activities of field technicians performing inspections and testing of fire protection systems.

This position serves as a key liaison between customers, technicians, and management—ensuring inspections are scheduled efficiently, completed on time, and compliant with NFPA codes, local regulations, and contractual requirements. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment with competing priorities.

Key Responsibilities

• Schedule and coordinate technicians for inspection, testing, and preventive maintenance of fire alarm, sprinkler, suppression, and other life safety systems.
• Prioritize and assign work based on technician skill level, licensing, location, and workload.
• Communicate with customers to confirm appointments, reschedule as needed, and provide updates on inspection timelines.
• Prepare, distribute, and close out work orders, inspection reports, and compliance documentation.
• Track inspection completion, deficiencies, and reinspection needs within the CRM system.
• Collaborate with dispatch, service operations, and management to optimize technician productivity and route efficiency.
• Maintain accurate and up-to-date customer and inspection records in the CRM (Salesforce preferred).
• Respond to customer inquiries and resolve scheduling or documentation issues in a timely and professional manner.
• Support the Service Manager and Test & Inspection Supervisor with administrative tasks, reporting, and compliance monitoring.
• Provide backup support for other service coordination functions as needed.

Qualifications

• Minimum 2 years of experience in service coordination, dispatching, or administrative support (fire protection or related trade preferred).
• Excellent organizational and time management skills with strong attention to detail.
• Clear and professional verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM platforms; Salesforce experience a plus.
• High school diploma or GED required.
• Strong customer service orientation and problem-solving ability.
• Team player with a positive attitude and commitment to operational excellence.

Compensation & Benefits

• Competitive hourly pay based on experience.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Company-paid life and disability insurance.
• Paid vacation, holidays, and sick time.
• Ongoing training and opportunities for advancement within FEI.

Why Join FEI?

At Fire Equipment Inc., you’ll be part of a collaborative team dedicated to safety, service quality, and customer satisfaction. We provide comprehensive training, structured growth opportunities, and a supportive workplace where your contributions make a difference every day.

Work Location: On-site – Medford, MA

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. EOE disability/veteran.