Senior Customer Success & CRM Coordinator (Onsite)

Fire Equipment Incorporated; Medford (MA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 
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Three weeks paid time off

11 paid company holidays

Career development opportunities

Job summary

Fire Equipment Inc. in Medford, MA is seeking a highly organized and customer-focused Senior Customer Success Coordinator to support account operations, renewals, and billing.

You will manage customer information, service agreements, and work orders within Salesforce, ensuring accuracy and timely processing while collaborating with Sales, Service, Operations, and Accounting. The role emphasizes attention to detail, cross-functional communication, and a proactive approach to maintaining precise

Qualifications

• High school diploma or GED required.
• Experience in customer service, account coordination, contract administration, billing, or a related administrative role preferred.
• Salesforce experience strongly preferred.
• Proficiency in Microsoft Excel, Outlook, and Word.
• Strong attention to detail with organizational skills.

Responsibilities

• Maintain accurate customer account information within Salesforce CRM.
• Process monthly customer contract renewals and billing; verify and update accounts.
• Coordinate with Sales, Service, Operations, and Accounting to resolve discrepancies.
• Review and release work orders after account setup or updates.
• Provide inspection reports and account documentation to technicians and stakeholders.
• Support a positive customer experience with timely follow-up and accurate records.

Skills

Attention to Detail

Customer Service

Organization

Time Management

Communication

Problem Solving

Adaptability

Accountability

Reliability

Teamwork

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office

Job description

Fire Equipment Inc. in Medford, MA is seeking a highly organized and customer-focused Senior Customer Success Coordinator to support account operations, renewals, and billing.

You will manage customer information, service agreements, and work orders within Salesforce, ensuring accuracy and timely processing while collaborating with Sales, Service, Operations, and Accounting. The role emphasizes attention to detail, cross-functional communication, and a proactive approach to maintaining precise