Customer Engagement Specialist — SAP & Salesforce

Kids for the Future; Denver (CO); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Top-tier medical plan

Dental & vision plans

Disability insurance

401K with match

Holidays

Vacation & sick leave

Job summary

ifm efector, inc. in Denver, CO, seeks a Customer Engagement Representative to manage the full customer lifecycle from quoting to billing. You will handle quotes, order entry, and issue resolution across phone, email, Salesforce, and SAP.

This onsite role requires professional communication, problem solving, and ownership, with close collaboration across sales, finance, planning, and IT. You will maintain accurate records in Salesforce and SAP, drive process improvements, and support onboarding

Qualifications

• 4+ years of customer service, customer engagement, or order fulfillment experience with hands-on ERP/CRM use.
• Proven ability to meet quality and production metrics in a service or order-processing environment.
• Strong conflict-resolution, judgment, ownership, and follow-through skills.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

Responsibilities

• Support customers by phone and email on pricing, delivery, order status, invoicing, product availability, and account questions.
• Own customer issues from diagnosis through resolution, coordinating with internal teams as needed, and closing the loop with the customer.
• Handle billing discrepancies, expedited orders, return authorizations, and difficult customer interactions professionally.
• Create and process quotes and orders in SAP, verifying stock, pricing, delivery dates, and missing information.
• Support sales with sample orders, demo orders, and special pricing setups.
• Maintain accurate customer, case, and order records in Salesforce and SAP.

Job description

ifm efector, inc. in Denver, CO, seeks a Customer Engagement Representative to manage the full customer lifecycle from quoting to billing. You will handle quotes, order entry, and issue resolution across phone, email, Salesforce, and SAP.

This onsite role requires professional communication, problem solving, and ownership, with close collaboration across sales, finance, planning, and IT. You will maintain accurate records in Salesforce and SAP, drive process improvements, and support onboarding