Customer Success Coordinator - Remote Data Support

CDK Global; Texas; Remote; USD 48,000 - 68,000; Full time

Benefits offered by this job

Tuition Reimbursement

Medical, dental, and vision benefits

Job summary

CDK Global is seeking a Customer Success Coordinator to support the post-sale journey for a book of customers in the automotive software space. This early-career role focuses on adoption, utilization, account health and retention, providing flexible coverage during LOAs and high-volume periods.

You will partner with Lead CSMs and regional managers to learn the business, maintain data hygiene, prepare reports and executive-ready materials, and help with account planning, health scoring and

Qualifications

• Bachelor’s degree (BA/BS) or equivalent experience.
• Excellent time management and prioritization skills.
• Comfort working with data, reports, dashboards and customer information.
• Proficiency with Microsoft Office tools, especially Excel and PowerPoint.
• General CRM familiarity; Salesforce, Totango, or similar tools preferred.
• Curiosity, coachability and a desire to grow in Customer Success.
• Professional judgment when handling customer and account information.
• 1-2 years of professional experience (customer success, support, training, or client-facing role preferred).
• Internship, campus leadership, customer-facing, sales, support, or account coordination experience.
• Background in SaaS, automotive retail, CRM, call center, customer care, implementation, or business operations.
• Exposure to customer health scoring, adoption reporting, or retention workflows.
• Experience preparing presentations, summaries, reports, or executive-ready materials.

Responsibilities

• Maintain accurate and timely account information, customer attributes, contacts, notes, sentiment & risk indicators in CDK tools (Totango, Salesforce and other CS tooling).
• Reporting and account insight preparation.
• Organize and summarize customer health, adoption, utilization, engagement and risk data.
• Prepare account-level reporting to assist CSMs and leaders identify trends, gaps, opportunities and areas requiring action.
• Review priority lists to identify missing data, declining utilization, negative health score trends, unresolved issues (including case escalation) upcoming renewals or other risk signals.
• Support research, documentation, timeline creation, issue tracking and preparation for save/recovery discussions.
• Account planning and Success Plan preparation.
• Help assemble data, usage insights, reporting and draft materials for EBRs.
• Support completion and follow-up of assigned Success Plays and tasks on priority accounts.
• Flexible team support.
• Provide temporary support during LOAs, high-volume administrative periods and targeted retention efforts.
• Help regional teams maintain continuity when capacity gaps arise.

Skills

Time management

Data analysis

CRM familiarity

Communication

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Salesforce

Job description

CDK Global is seeking a Customer Success Coordinator to support the post-sale journey for a book of customers in the automotive software space. This early-career role focuses on adoption, utilization, account health and retention, providing flexible coverage during LOAs and high-volume periods.

You will partner with Lead CSMs and regional managers to learn the business, maintain data hygiene, prepare reports and executive-ready materials, and help with account planning, health scoring and