Customer Success Operations Coordinator (Remote/Travel)

CDK Global, LLC; United States; Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

PTO

401K Matching

Tuition Reimbursement

Medical/Dental/Vision

Job summary

CDK Global is seeking a Customer Success Coordinator to support the post-sale journey across adoption, utilization, market expansion, account health and retention. This role provides flexible capacity across the Customer Success organization for LOA coverage, high-volume cycles, and proactive customer activities.

The CSC will work with Lead CSMs, Regional Managers and cross-functional partners to learn the business, strengthen operational discipline and ensure customers receive proactive,

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong written and verbal communication.
• High sense of urgency and attention to detail.
• Excellent time management and prioritization.
• Comfort working with data, reports, dashboards and customer information.
• Proficiency with Microsoft Office tools, especially Excel and PowerPoint.
• General CRM familiarity; Salesforce, Totango, or similar tools preferred.
• 1-2 years of professional experience in customer success, support, training, or client-facing role.

Responsibilities

• Improve visibility, readiness and execution across the Customer Success organization.
• Maintain accurate account information, customer attributes, notes, sentiment and risk indicators.
• Prepare account-level reporting to assist CSMs and leaders; identify trends and gaps.
• Organize and summarize customer health, adoption, utilization, engagement and risk data.
• Assist with Executive Business Review preparations.
• Support retention plans and LOA coverage; manage follow-up coordination.
• Coordinate data, usage insights, and reporting for EBRs.
• Provide temporary support during LOAs and high-volume periods.
• Collaborate with regional leadership to maintain continuity.

Skills

Written communication

Verbal communication

Time management

Data analysis

Attention to detail

Organization

Interpersonal skills

Curiosity

Education

Bachelor’s degree (BA/BS) or equivalent experience

Tools

Excel

PowerPoint

Salesforce

Totango

Job description

CDK Global is seeking a Customer Success Coordinator to support the post-sale journey across adoption, utilization, market expansion, account health and retention. This role provides flexible capacity across the Customer Success organization for LOA coverage, high-volume cycles, and proactive customer activities.

The CSC will work with Lead CSMs, Regional Managers and cross-functional partners to learn the business, strengthen operational discipline and ensure customers receive proactive,