Remote Customer Success Data & Adoption Coordinator

CDK Global, LLC; Texas; Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K Matching

Job summary

CDK Global is seeking an early-career Customer Success Coordinator to support post-sale onboarding, adoption, and retention across multiple accounts. You will work with Lead CSMs and regional managers to learn the business and help ensure proactive, value-driven support.

This is a flexible role across a high-volume environment. The position emphasizes data hygiene, account health monitoring, and cross-functional collaboration to maximize customer outcomes and expansion opportunities.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong written and verbal communication skills.
• 1–2 years of professional experience in customer success, support, training, or client-facing roles.
• Background in SaaS, automotive retail, CRM, or related fields.

Responsibilities

• Maintain accurate and timely account information, customer attributes, contacts, notes, sentiment, and risk indicators in CDK tools.
• Organize and summarize customer health, adoption, utilization, engagement and risk data.
• Prepare account-level reporting to assist CSMs and leaders identify trends, gaps and opportunities.
• Support research, documentation, and timelines for retention initiatives and action plans.
• Assist with follow-up coordination and internal updates tied to retention plans.
• Create and update Success Plans and Executive Business Review materials.

Skills

Communication

Attention to detail

Time management

Data dashboards

Education

Bachelor’s degree or equivalent

Tools

Totango

Salesforce

Microsoft Excel

Job description

CDK Global is seeking an early-career Customer Success Coordinator to support post-sale onboarding, adoption, and retention across multiple accounts. You will work with Lead CSMs and regional managers to learn the business and help ensure proactive, value-driven support.

This is a flexible role across a high-volume environment. The position emphasizes data hygiene, account health monitoring, and cross-functional collaboration to maximize customer outcomes and expansion opportunities.