Customer Success Liaison - Onboarding & Support

FF Inc; Scottsdale (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation with bonusOp​

Paid training and ongoing support

Full-time schedule

Collaborative team environment

Job summary

FF Inc. is seeking a proactive Customer Success Coordinator in Scottsdale, AZ to support customers from onboarding through ongoing service. You will be the primary contact for questions, guide setup, and coordinate with internal teams to ensure timely, effective assistance.

You’ll learn each client’s goals, maintain accurate CRM data, and help drive satisfaction and retention across the customer lifecycle. This full-time role emphasizes collaboration and excellent communication.

Qualifications

• Strong verbal and written communication.
• Friendly, professional, customer-focused approach.
• Excellent organization and follow-through.
• Ability to manage multiple customer accounts, questions, and priorities.
• Detail-oriented and dependable.
• Willingness to learn CRM platforms.
• Team collaboration across departments.

Responsibilities

• Support customers throughout onboarding and ongoing account activity
• Serve as a primary point of contact for customer questions and requests
• Guide new customers through setup, activation, and available services
• Learn individual customer needs, goals, and preferences
• Provide clear information about products, services, features, and account options
• Conduct customer follow-ups and check-ins
• Help resolve routine customer concerns and coordinate more complex requests with internal teams
• Maintain accurate customer profiles, account notes, and interaction history
• Update customer information and activity within CRM systems
• Monitor open requests and ensure appropriate follow-through
• Coordinate with sales, operations, and customer service teams on account needs
• Gather customer feedback and communicate relevant insights internally
• Identify customers who may need additional assistance or information
• Help maintain consistent communication throughout the customer lifecycle
• Support initiatives designed to improve customer satisfaction and retention

Job description

FF Inc. is seeking a proactive Customer Success Coordinator in Scottsdale, AZ to support customers from onboarding through ongoing service. You will be the primary contact for questions, guide setup, and coordinate with internal teams to ensure timely, effective assistance.

You’ll learn each client’s goals, maintain accurate CRM data, and help drive satisfaction and retention across the customer lifecycle. This full-time role emphasizes collaboration and excellent communication.