Customer Success Coordinator

FF Inc; New York (NY); Vor Ort; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Performance-based bonus

Paid training

Full-time schedule

Collaborative team environment

Advancement opportunities

Zusammenfassung

FF Inc. is seeking a proactive Customer Success Coordinator in Brooklyn, NY to guide customers from onboarding through ongoing account activity. You will be the main point of contact, helping with setup, activation, and service options while learning each customer’s goals and preferences.

You’ll maintain accurate CRM data, coordinate with sales and operations, and drive initiatives to improve satisfaction and retention. A collaborative, customer-focused team environment is offered.

Qualifikationen

• Strong verbal and written communication skills.
• Friendly, professional, customer-focused demeanor.
• Excellent organization and strong follow-through.
• Ability to manage multiple customer accounts and priorities.
• Strong listening and problem-solving abilities.
• Comfortable building ongoing relationships with customers.
• Able to collaborate across departments.
• Detail-oriented and dependable.
• Experience with CRM platforms is a plus (Salesforce, HubSpot).

Aufgaben

• Support customers through onboarding and ongoing account activity.
• Serve as primary contact for customer questions and requests.
• Guide new customers through setup, activation, and services.
• Learn individual customer needs, goals, and preferences.
• Provide clear information about products, services, features, and account options.
• Conduct customer follow-ups and check-ins.
• Help resolve routine customer concerns and coordinate more complex requests with internal teams.
• Maintain accurate customer profiles, account notes, and interaction history.
• Update customer information and activity within CRM systems.
• Monitor open requests and ensure appropriate follow-through.
• Coordinate with sales, operations, and customer service teams on account needs.
• Gather customer feedback and communicate relevant insights internally.
• Identify customers who may need additional assistance or information.
• Help maintain consistent communication throughout the customer lifecycle.
• Support initiatives designed to improve customer satisfaction and retention.

Kenntnisse

Communication skills

Customer-focused

Organization

Multitasking

Problem solving

Relationship-building

Team collaboration

Detail-oriented

CRM systems

Tools

Salesforce

HubSpot

CRM software

Jobbeschreibung

About The Position

We’re looking for a proactive and customer-focused Customer Success Coordinator to support customers throughout their relationship with our company.

Brooklyn, NY | Full-Time

We’re looking for a proactive and customer-focused Customer Success Coordinator to support customers throughout their relationship with our company.

What You’ll Do

• Support customers throughout onboarding and ongoing account activity
• Serve as a primary point of contact for customer questions and requests
• Guide new customers through setup, activation, and available services
• Learn individual customer needs, goals, and preferences
• Provide clear information about products, services, features, and account options
• Conduct customer follow-ups and check-ins
• Help resolve routine customer concerns and coordinate more complex requests with internal teams
• Maintain accurate customer profiles, account notes, and interaction history
• Update customer information and activity within CRM systems
• Monitor open requests and ensure appropriate follow-through
• Coordinate with sales, operations, and customer service teams on account needs
• Gather customer feedback and communicate relevant insights internally
• Identify customers who may need additional assistance or information
• Help maintain consistent communication throughout the customer lifecycle
• Support initiatives designed to improve customer satisfaction and retention

What We’re Looking For

• Strong verbal and written communication skills
• Friendly, professional, and customer-focused approach
• Excellent organization and follow-through
• Ability to manage multiple customer accounts, questions, and priorities
• Strong listening and problem-solving skills
• Comfortable building ongoing relationships with customers
• Ability to work collaboratively with different departments
• Detail-oriented and dependable
• Comfortable learning CRM platforms and other customer management systems

Previous experience in customer success, account management, client services, customer service, sales support, hospitality, or another customer-facing role is helpful but not required.

What We Offer

• Competitive compensation with performance-based bonus opportunities
• Paid training and ongoing support
• Full-time schedule
• Collaborative and customer-focused team environment
• Opportunities for advancement within Customer Success, Account Management, Client Services, and Operations

Supporting Customers From Start to Finish

The Customer Success Coordinator helps ensure customers have a reliable point of contact throughout their experience with our company. You’ll combine relationship management, account support, communication, and problem-solving to help customers receive the service and support they need.

Skills: customer success platforms,communication,revenue,goal-oriented,upsell,kpi management,upselling,saas,communication skills,product adoption,relationship management,customer,salesforce,sales,customer health tracking,customer satisfaction,saas experience,customer success,renewal,customer engagement,client retention,cross-functional collaboration,crm tools,strategic conversations,sales collaboration,training,renewal conversations,consultative approach,consultative mindset,crm,onboarding,hubspot,renewal management,product training