Strategic Customer Success Lead (Hybrid)

CentralReach; Holmdel Township (NJ); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Hybrid work schedule

Health benefits

401(k) matching

Paid parental leave

Career development support

Job summary

CentralReach is seeking a Customer Success Lead to strengthen product adoption and engagement with our customers. You will work with stakeholders to understand business objectives and act as their trusted advisor in using CentralReach to achieve outcomes.

The role requires managing a portfolio, coordinating with Account Managers, and staying current with product updates. This hybrid position supports our Holmdel, NJ and Fort Lauderdale offices, with remote options for suitable time zones.

Qualifications

• Understanding of Customer Success metrics and CS KPIs.
• Ability to build positive relationships internally and externally.
• Strong communication, negotiation, and presentation skills.
• Experience in a client-facing role.

Responsibilities

• Maintain a positive client health score and NPS.
• Manage relationships across customer lifecycles.
• Collaborate with Account Managers to drive expansion via cross-sell and upsell.
• Stay up to date with features and product updates.

Skills

CS metrics

Relationship building

Project management

Communication skills

Negotiation skills

Prioritization

Analytical mindset

Team collaboration

Fast-paced environment

Education

Bachelor's degree

Tools

Salesforce

Microsoft Outlook

Job description

CentralReach is seeking a Customer Success Lead to strengthen product adoption and engagement with our customers. You will work with stakeholders to understand business objectives and act as their trusted advisor in using CentralReach to achieve outcomes.

The role requires managing a portfolio, coordinating with Account Managers, and staying current with product updates. This hybrid position supports our Holmdel, NJ and Fort Lauderdale offices, with remote options for suitable time zones.