Customer Success & Branch Operations Associate

Controlled Products Systems Group, Inc.; Gahanna (OH); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

401(k) contribution

Comprehensive benefits package

Short-term incentive plan

Job summary

Controlled Products Systems Group (CPSG), affiliated with Chamberlain Group, is a on-site customer care role handling order entry, status updates, and claims for dealers and installers across multiple markets. You will respond to product inquiries, process orders, and coordinate with branches to ensure timely fulfillment.

The position requires on-site attendance, the ability to lift up to 50 pounds, and forklift experience. Bilingual Spanish is preferred; drivers license required.

Qualifications

• Requires strong communication and organizational skills.
• Proven problem-solving abilities in customer care or distribution.
• Proficiency with CRM systems and general computer skills.

Responsibilities

• Enter orders into the systems and expedite per procedures.
• Follow up on open orders and relay shipping information.
• Process customer inquiries and claims with appropriate branch personnel.
• Maintain safety and quality by following standard work and policies.
• Assist with inventory tracking and restocking at the branch.

Skills

Customer service

Communication

Organization

Problem-solving

Spanish (preferred)

Computer skills

Education

High school diploma/GED

Some college or equivalent

Tools

CRM solutions

Forklift

Job description

Controlled Products Systems Group (CPSG), affiliated with Chamberlain Group, is a on-site customer care role handling order entry, status updates, and claims for dealers and installers across multiple markets. You will respond to product inquiries, process orders, and coordinate with branches to ensure timely fulfillment.

The position requires on-site attendance, the ability to lift up to 50 pounds, and forklift experience. Bilingual Spanish is preferred; drivers license required.