Branch Operations & Customer Delivery Specialist

Controlled Products Systems Group, Inc.; Las Vegas (NV); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Job summary

Controlled Products Systems Group (CPSG), a Chamberlain Group affiliate, distributes access control and perimeter security products to dealers and installers across residential, commercial, and industrial markets. The role emphasizes customer service, order entry, CRM case management, and branch support in a fast-paced environment.

The position requires at least a high school diploma, 2+ years in customer care, strong communication skills, and physical ability to lift up to 50 lb.

Qualifications

• High school diploma or GED completed.
• Minimum 2 years customer care in manufacturing or distribution.
• Excellent communication, organization and problem-solving skills.
• Ability to lift up to 50 pounds and push/pull up to 100 pounds.
• Able to stand, walk and sit; use hands for handling.
• Proficiency in Spanish is a plus.

Responsibilities

• Maintain heavy daily telephone contact with customers about product information and availability.
• Enter orders, expedite per processes, and respond to customer requests to ensure service.
• Follow up on open orders, relay shipping info, and use CRM to manage cases.
• Process customer claims and distribute inquiries to branch staff.
• Maintain safety and quality through standard work and clean work environment.
• Assist with inventory tracking and restocking at the branch.
• Meet and greet will-call customers and ensure expeditious order completion.
• Review dealer web orders for special handling needs due to inventory/location.

Skills

Customer care

Communication

Problem solving

Computer skills

Spanish (preferred)

Education

High school diploma/GED

Some college

Tools

CRM software

Forklift operation

Job description

Controlled Products Systems Group (CPSG), a Chamberlain Group affiliate, distributes access control and perimeter security products to dealers and installers across residential, commercial, and industrial markets. The role emphasizes customer service, order entry, CRM case management, and branch support in a fast-paced environment.

The position requires at least a high school diploma, 2+ years in customer care, strong communication skills, and physical ability to lift up to 50 lb.