Customer and Branch Operations

Controlled Products Systems Group; Denver (CO); On-site; USD 45,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits

401k contribution

Short-term incentive plan

Job summary

Controlled Products Systems Group in Denver is seeking an On-site Customer Care Associate to maintain daily contact with customers, enter orders, and manage inquiries using CRM systems to ensure top service. You will assist with inventory, greet will-call customers, process shipments, and support branch operations while upholding safety standards.

Requirements include a high school diploma or GED, 2+ years in customer care within manufacturing or distribution, and strong communication and

Qualifications

• High school diploma or GED.
• 2+ years customer care experience in manufacturing or distribution.
• Excellent communication, organization and problem-solving skills.
• Ability to lift up to 50 pounds and stand/walk for long periods.

Responsibilities

• Maintain heavy daily telephone contact with customers regarding product information and availability.
• Enter orders into systems and expedite them per established procedures; respond to customer requests.
• Follow-up on order status, relay shipping information and use CRM to manage cases.
• Process customer claims and distribute inquiries to the relevant branch personnel.
• Assist with inventory tracking and branch restocking efforts.
• Meet and greet will-call customers and ensure timely order completion.
• Operate forklift and other branch equipment as required.

Skills

Customer care

Communication

Problem-solving

Computer skills

Education

High school diploma or GED

Tools

CRM software

Forklift operation

Job description

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.

Essential Duties and Responsibilities

• Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.
• Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service
• Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports
• Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel
• Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment
• Assist with inventory tracking, maintenance and overall restocking efforts of the branch
• Meet and greet all will call customers and ensure their orders are completed expeditiously
• Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions
• Operate forklift and other branch equipment as required
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect CPSG’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

Minimum Qualifications

• High school diploma/GED
• Minimum of 2 years customer care experience, manufacturing or distribution environment
• Excellent communication, organization and problem-solving skills; strong computer skills
• Ability to lift up to 50 pounds and push/pull up to 100 pounds
• Ability to stand, walk, and sit up
• Ability to use hand to finger, handle, or feel
• Ability to climb or balance
• Ability to stoop, kneel, bend, crouch, or crawl
• Ability to reach with hands and arms
• Ability to talk or hear
• Preferred Qualifications: Some college or equivalent experience, Proficiency in Spanish

The pay range for this position is $32.50 - $52.51/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].