Customer Success & BizDev Lead, AI Networking

Infraeo; Round Rock (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Infraeo, based in Round Rock, Texas, seeks a self-motivated Customer Success & Business Development Manager to own end-to-end customer relationships from inquiry to delivery. The role combines relationship management, technical sales support, and business development to drive growth.

Responsibilities include managing the full sales cycle, coordinating with Asia partners for on-time delivery, and providing technical resources to support decisions.

Qualifications

• Experience in customer service, international business/trading, and/or logistics.
• Bilingual in Mandarin and English preferred.

Responsibilities

• Serve as the primary contact for assigned accounts, delivering on-demand services and proactive support.
• Manage the full sales cycle — from initial inquiry through purchase, delivery, and post-sale follow-up.
• Coordinate with China/Asia counterparts to ensure smooth order processing and on-time delivery.
• Provide quotations, product datasheets, lead-time information, and technical resources to support customer decisions.
• Maintain and update the customer database and sales pipeline using CRM tools.
• Conduct occasional outbound calls to identify and qualify new business opportunities.
• Develop new leads and expand relationships within existing accounts.
• Present Infraeo’s products, capabilities, and value proposition to prospective clients.
• Identify customer needs and collaborate with engineering teams to propose tailored solutions.
• Track market trends and competitive offerings in AI networking and optical connectivity.

Skills

Bilingual Mandarin and English

Customer service experience

Problem solving

Multitasking

Strong listening skills

Tools

Microsoft Office

CRM systems

Job description

Infraeo, based in Round Rock, Texas, seeks a self-motivated Customer Success & Business Development Manager to own end-to-end customer relationships from inquiry to delivery. The role combines relationship management, technical sales support, and business development to drive growth.

Responsibilities include managing the full sales cycle, coordinating with Asia partners for on-time delivery, and providing technical resources to support decisions.