Customer Success & Business Development Manager

Infraeo; Round Rock (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Infraeo, based in Round Rock, Texas, seeks a self-motivated Customer Success & Business Development Manager to own end-to-end customer relationships from inquiry to delivery. The role combines relationship management, technical sales support, and business development to drive growth.

Responsibilities include managing the full sales cycle, coordinating with Asia partners for on-time delivery, and providing technical resources to support decisions.

Qualifications

• Experience in customer service, international business/trading, and/or logistics.
• Bilingual in Mandarin and English preferred.

Responsibilities

• Serve as the primary contact for assigned accounts, delivering on-demand services and proactive support.
• Manage the full sales cycle — from initial inquiry through purchase, delivery, and post-sale follow-up.
• Coordinate with China/Asia counterparts to ensure smooth order processing and on-time delivery.
• Provide quotations, product datasheets, lead-time information, and technical resources to support customer decisions.
• Maintain and update the customer database and sales pipeline using CRM tools.
• Conduct occasional outbound calls to identify and qualify new business opportunities.
• Develop new leads and expand relationships within existing accounts.
• Present Infraeo’s products, capabilities, and value proposition to prospective clients.
• Identify customer needs and collaborate with engineering teams to propose tailored solutions.
• Track market trends and competitive offerings in AI networking and optical connectivity.

Skills

Bilingual Mandarin and English

Customer service experience

Problem solving

Multitasking

Strong listening skills

Tools

Microsoft Office

CRM systems

Job description

Own assigned accounts end to end — from first inquiry through delivery — and open new ones.

About Infraeo

Infraeo Inc. is a global AI cluster connectivity company developing and licensing cutting-edge connectivity technologies and products. Our solutions help customers ship optical transceivers and cable assemblies with superior cost and performance, enabling 400G, 800G, and 1.6T AI cluster networking.

We provide engineering design, IP licensing, field engineering services, and logistics solutions to accelerate the deployment of AI infrastructure worldwide. With a global team across the US and Asia, we serve customers around the world.

About the role

We are seeking a self-motivated, bilingual Customer Success & Business Development Manager to join our US Headquarters in Round Rock, Texas. This role combines relationship management, technical sales support, and business development to ensure our customers receive exceptional service while driving company growth.

Key responsibilities

Customer success

• Serve as the primary contact for assigned accounts, delivering on-demand services and proactive support.
• Manage the full sales cycle — from initial inquiry through purchase, delivery, and post-sale follow-up.
• Coordinate with China/Asia counterparts to ensure smooth order processing and on-time delivery.
• Provide quotations, product datasheets, lead-time information, and technical resources to support customer decisions.
• Maintain and update the customer database and sales pipeline using CRM tools.

Business development

• Conduct occasional outbound calls to identify and qualify new business opportunities.
• Develop new leads and expand relationships within existing accounts.
• Present Infraeo’s products, capabilities, and value proposition to prospective clients.
• Identify customer needs and collaborate with engineering teams to propose tailored solutions.
• Track market trends and competitive offerings in AI networking and optical connectivity.

Qualifications & skills

• Bilingual in Mandarin and English preferred.
• Experience in customer service, international business/trading, and/or logistics.
• Proficient in Microsoft Office and familiar with cloud-based CRM systems.
• Detail-oriented, results-driven, and capable of managing the full sales cycle.
• Strong listening, multitasking, and problem-solving skills.
• Ability to perform in a fast-paced, high-pressure environment.
• Willingness to learn basic technical knowledge in optical transceiver modules, network switches/routers/servers, AI hardware, and datacenter infrastructure.

How the role is measured

• Customer satisfaction and retention rates.
• New leads generated and converted.
• Timeliness and accuracy of order fulfillment.
• Growth in assigned account revenue.

Why join Infraeo

• Opportunity to work at the forefront of AI networking technology.
• Collaborative, globally connected work environment.
• Competitive compensation and growth potential.

Infraeo Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.