IT Help Desk Specialist

Sharp Electronics; Taos (NM); On-site; USD 50,000 - 71,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

401k retirement plan

Employee Assistance Plan

Wellness program

Training & mentorship

Voluntary insurance benefits

Job summary

Sharp Business Systems is seeking a Help Desk Administrator to provide technical support to end users, resolving hardware and software problems and guiding users through diagnostic steps. The role emphasizes strong customer service, problem-solving skills, and timely ticket logging.

The position involves on-site and remote support for PCs, printers, and network-related issues, with opportunities to participate in training material development and process improvements.

Qualifications

• College degree or trade school certification in a technical field preferred.
• 1-2 years related desktop support experience.
• Must possess or achieve CompTIA A+ certification within 6 months of hire date.
• CompTIA Net+ certification is a plus.

Responsibilities

• Provide desk-side and remote support for hardware, software, and networking issues.
• Interview users to collect problem details and guide through diagnostic steps.
• Log calls and maintain problem history in the service database.
• Assist in preparing standard incident reports and user training materials.
• Install PCs, software, and peripherals; participate in special projects.

Skills

Windows OS

MAC OS

Phone & Email Support

Customer Service

Troubleshooting

CompTIA A+ Prep

Printer Management

Diagnostic Procedures

Education

College degree or trade school certification in a technical field

Tools

Print Management

MFP devices

Networking basics

Hardware components

Job description

Sharp Business Systems is seeking a Help Desk Administrator to provide technical support to end users, resolving hardware and software problems and guiding users through diagnostic steps. The role emphasizes strong customer service, problem-solving skills, and timely ticket logging.

The position involves on-site and remote support for PCs, printers, and network-related issues, with opportunities to participate in training material development and process improvements.