Customer Service Associate: Training & Career Growth

Community Choice Financial Family of Brands; Mobile (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross-brand training

Leadership development program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits

Employee assistance program

Discount marketplace

Paid time off

Casual dress code

Job summary

Community Choice Financial® Family of Brands in Mobile, AL is seeking a Customer Service Representative to help customers access short-term financial solutions, process transactions, and deliver in-store experiences in a fast-paced setting.

You’ll receive hands-on training and development as we invest in your long-term success, with opportunities to advance across our eleven brands nationwide, plus a robust benefits package and supportive team culture.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication, professional demeanor.
• Meticulous data entry and attention to detail.
• Proficiency with phones, POS system, Microsoft Office and computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required under applicable law.
• Ability to perform physical tasks including standing up to 90% of the time and lifting up to 25 pounds.

Responsibilities

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Provide personalized financial services to fit customers' needs.
• Enter and maintain customer data in the POS system with precision.
• Help grow business through daily call campaigns.
• Assist in account management and collections by accepting payments and scheduling appointments.
• Perform on-site tasks and participate in in-store/community events as needed.
• Maintain store appearance, security procedures, and compliance with policies.

Job description

Community Choice Financial® Family of Brands in Mobile, AL is seeking a Customer Service Representative to help customers access short-term financial solutions, process transactions, and deliver in-store experiences in a fast-paced setting.

You’ll receive hands-on training and development as we invest in your long-term success, with opportunities to advance across our eleven brands nationwide, plus a robust benefits package and supportive team culture.