Customer Success Associate (Fully Remote)

Rad AI; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, life insured

HSA

FSA

401(k)

Flexible PTO

11 paid holidays

Annual company-wide offsite

Equipment stipend

Job summary

Rad AI is seeking a Customer Success professional to own a portfolio of accounts and serve as primary contact for clients in a fast-growing AI healthcare company. You will coordinate technical support escalations and track tickets to resolution, while maintaining CRM hygiene and delivering data-driven process improvements.

The role emphasizes ownership, adaptability, and curiosity, with opportunities to move into strategic CS, technical support, sales, or implementations as you grow within the

Qualifications

• Bachelor's degree and 3+ years of experience in implementation, support, or operations required.
• Strong data analytics skills, tech savviness, and experience with HubSpot, Zendesk, and Linear.
• A gritty, adaptable, and curious individual with a high degree of ownership.

Responsibilities

• Own a portfolio of accounts, serving as their primary point of contact.
• Coordinate technical support escalations and follow engineering tickets through to resolution.
• Maintain CRM hygiene, run analytics reports, and recommend process improvements.

Skills

Data analytics

Ownership

Adaptability

Curiosity

Education

Bachelor's degree in related field

Tools

HubSpot

Zendesk

Linear

Job description

• A centralized resource enabling the Customer Success team to move fast and scale.
• Own core account maintenance duties and gain hands-on expertise across customer success.
• High-ownership role with a clear path into Customer Success, Technical Support, Sales, or Implementation.

What You'll Be Doing:

• Own a portfolio of accounts, serving as their primary point of contact.
• Coordinate technical support escalations and follow engineering tickets through to resolution.
• Maintain CRM hygiene, run analytics reports, and recommend process improvements.

Who You're Looking For:

• Bachelor's degree and 3+ years of experience in implementation, support, or operations required.
• Strong data analytics skills, tech savviness, and experience with HubSpot, Zendesk, and Linear.
• A gritty, adaptable, and curious individual with a high degree of ownership.
• Comprehensive medical, dental, vision, life insurance, HSA, FSA, and 401(k).
• Flexible PTO policy and 11 paid company holidays.
• Annual company-wide offsite, periodic team offsites, and equipment stipend.

Rad AI

Rad AI is transforming healthcare with AI-driven radiology solutions, saving time and improving patient care. With over $140M in funding and a $528M valuation, we are a fast-growing, collaborative team empowering physicians with cutting-edge AI.