Senior Technical Support Engineer (Fully Remote)

Rad AI; United States; Remote; USD 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Flexible PTO

401(k) Plan

HSA/FSA

Equipment stipend

Zusammenfassung

Rad AI is seeking a senior technical support leader in the United States to serve as the escalation point for complex reporting, HL7, and PACS issues. You will help triage, diagnose, and resolve critical cases across healthcare IT environments.

You will lead incident response, coordinate with Engineering, and deliver RCAs, while mentoring teammates and shaping proactive support workflows to improve reliability and speed.

Qualifikationen

• 6+ years in enterprise SaaS support.
• Deep healthcare IT knowledge.
• Mentor teammates and design support workflows.

Aufgaben

• Serve as the senior technical escalation point for complex reporting, HL7, and PACS issues.
• Lead incident response, coordinate with Engineering, and deliver RCAs.

Kenntnisse

HL7

PACS

Incident response

Mentoring

Automation

Jobbeschreibung

• Serve as the senior technical escalation point for complex reporting, HL7, and PACS issues.
• Lead incident response, coordinate with Engineering, and deliver RCAs.

Who You Are:

• You have 6+ years in enterprise SaaS support and deep healthcare IT knowledge.
• You excel at mentoring, automation, and designing support workflows.
• Comprehensive medical, dental, vision, and life insurance.
• Flexible PTO, 401(k), HSA/FSA, and equipment stipend.

Rad AI

Rad AI is transforming healthcare with AI-driven solutions for radiology, founded by a radiologist to reduce burnout and improve patient care. The company has raised over $140M and is recognized as one of the fastest-growing healthcare AI companies.