Manager, Customer Success (Scaled & Digital) (Fully Remote)

Radicle Health; United States; À distance; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO

Remote work stipend

Medical/Dental/Vision coverage

401k matching

Parental leave

Résumé du poste

Radicle Health is seeking a Manager, Customer Success to lead our scaled customer segment and digital engagement strategy. You will manage a team of CSMs, own proactive 1:many programs, and partner with product, sales, and support to drive adoption and retention.

This is a remote role with a focus on growth and impact, offering a remote work stipend and a mission-driven culture that centers on helping communities.

Qualifications

• 5+ years of customer success experience, with 3+ years in leadership.
• Proficient with Salesforce, HubSpot, or another CRM and built scaled digital programs.
• Experience leading a scaled customer success team and programs.

Responsabilités

• Lead, coach, and develop the scaled Customer Success team, setting clear expectations and accountability.
• Own digital programs like office hours, town halls, and targeted campaigns to engage customers at scale.
• Track program impact and partner with cross-functional teams to improve retention and growth.

Connaissances

Customer Success

Leadership

CRM

Scale programs

Outils

Salesforce

HubSpot

Description du poste

• We are looking for a Manager, Customer Success to lead our scaled customer segment and digital engagement strategy.
• You will manage a team of CSMs and own proactive 1:many programs that drive adoption and value.

What You'll Do:

• Lead, coach, and develop the scaled Customer Success team, setting clear expectations and accountability.
• Own digital programs like office hours, town halls, and targeted campaigns to engage customers at scale.
• Track program impact and partner with cross-functional teams to improve retention and growth.

Who You Are:

• You have at least 5 years of customer success experience with 3+ years in leadership.
• You are proficient with Salesforce, HubSpot, or another CRM and have built scaled digital programs.

What We Offer:

• Unlimited PTO, medical/dental/vision coverage, 401k matching, and parental leave.
• Remote work stipend and a mission-driven culture focused on growth.

Radicle Health

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.