Customer Success Associate

present of AI; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Rad AI, a radiology AI company, seeks an operations-focused associate to support a busy customer success team. You’ll own account transitions, monitor early risk signals, and coordinate ticket resolution while maintaining clean CRM data.

A background in implementation, support, or operations and comfort with analytics and tools like HubSpot and Zendesk are valued. The role emphasizes close collaboration with internal teams, data checks, and timely follow-through to keep customers engaged as

Qualifications

• Several years in implementation, support, or operations.
• Comfort with analytics and CRM tooling.
• Familiarity with HubSpot and Zendesk.

Responsibilities

• Run account transitions and onboarding workflows.
• Monitor feedback and usage signals to identify early risk.
• Coordinate support tickets to resolution.
• Keep CRM data clean and up-to-date.

Skills

HubSpot

Zendesk

CRM hygiene

Analytics

Job description

This role is the operational backbone of a customer success team at a radiology AI company. It asks for someone who can run account transitions, watch feedback and usage signals for early risk, coordinate support tickets to resolution, and keep CRM data clean. A strong candidate brings a few years in implementation, support, or operations, comfort with analytics and tools like HubSpot and Zendesk, and the discipline to handle many small tasks at speed.

How it fits the AI era

The product itself is generative AI for radiology reporting, so the associate works close to AI in daily use and sees how it performs for real clinicians. Much of the job is coordination, data checks, and follow through, which AI tools can speed up, but reading account signals and deciding what needs attention still rests with a person. The human side is judgment, clear communication with customers and internal teams, and spotting patterns worth fixing.

How it builds AI experience

The posting expects a track record of using AI tools to make one's own work faster, so applicants should be ready to describe concrete examples. On the job, the associate would learn how generative AI is adopted inside radiology practices and what support issues come up when it is. Building that experience means getting fluent with everyday AI assistants and understanding how AI products are rolled out and monitored in healthcare settings.

Worth showing

• AI tools for productivity
• HubSpot CRM hygiene
• Data to insights
• Account transition ownership

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Rad AI

Rad AI builds generative AI software for radiology that drafts report impressions, speeds up reporting, and tracks follow-up on incidental findings, per the company.