Customer Success Associate

Platinum Coastal Group; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group in San Antonio, TX seeks an entry-level on-site Customer Experience Associate to welcome customers, guide onboarding, and support retention through proactive communication and problem solving.

You'll collaborate with onsite teams to explain services, coordinate solutions, and document feedback to improve the customer experience. Ideal for personable, organized, coachable candidates who communicate professionally in a fast-moving environment.

Qualifications

• Entry-level role supporting customer relationships, onboarding, service, and retention.
• Experience in customer-facing setting is helpful but not required.
• Strong communication in a fast-moving environment.

Responsibilities

• Welcome and assist customers through key service touchpoints.
• Explain services, processes, and next steps clearly.
• Follow up on customer needs and coordinate solutions with onsite teams.
• Document feedback and help identify opportunities to improve the customer experience.

Skills

customer service

customer experience

customer

Job description

Position Overview

This entry-level role supports customer relationships, onboarding, service, and retention through proactive communication and problem solving.

Work environment:

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What You'll Do

• Welcome and assist customers through key service touchpoints
• Explain services, processes, and next steps clearly
• Follow up on customer needs and coordinate solutions with onsite teams
• Document feedback and help identify opportunities to improve the customer experience

Who may thrive here:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience

Skills

• customer service
• customer experience
• customer