Customer Success Representative

Platinum Coastal Group; Arlington (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Platinum Coastal Group in Arlington, TX is seeking an entry-level customer support specialist to build rapport with customers, answer questions, and guide them through services. The on-site role emphasizes face-to-face interactions and problem-solving in a fast-moving environment.

You should be personable, dependable, and coachable, with strong communication and organizational skills. Related experience from retail or hospitality can help, training is provided, and you will follow up on open

Qualifications

• Excellent verbal communication and a professional demeanor.
• Ability to start conversations and build rapport.
• Comfortable in on-site customer interactions.
• Organized and coachable with a willingness to learn.

Responsibilities

• Build rapport with customers through regular interaction
• Answer questions and explain services
• Identify needs and coordinate appropriate support
• Follow up on open requests and customer feedback

Skills

customer service

customer support

customer

Job description

Position Overview

This entry-level role provides proactive customer support designed to strengthen satisfaction, usage, and long-term relationships.

Position Overview

This entry-level role provides proactive customer support designed to strengthen satisfaction, usage, and long-term relationships.

Work environment:

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What You’ll Do

• Build rapport with customers through regular interaction
• Answer questions and explain services
• Identify needs and coordinate appropriate support
• Follow up on open requests and customer feedback

Who may thrive here:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer service,customer support,customer