Customer Success Architect: Drive Adoption & Outcomes

AvePoint, Inc.; Jersey City (NJ); On-site; USD 83,000 - 125,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Unlimited PTO

Job summary

AvePoint is seeking a Customer Success Manager in the Jersey City, NJ area to drive adoption and value realization of AvePoint solutions. You’ll partner with Sales, Renewals, and Technical teams to strengthen relationships and guide executive discussions toward measurable outcomes.

The role emphasizes data-driven customer success, risk mitigation, and proactive expansion opportunities while coordinating across multiple stakeholders and onsite engagements as needed.

Qualifications

• Bachelor’s degree required.
• 2+ years in a technical consulting role (technical account management or technical business analysis).
• Strong customer satisfaction, service, adoption, and retention experience.
• Excellent written and verbal communication, organization, presentation, and project management skills.
• Ability to work collaboratively in a global team and adapt in a fast-paced environment.

Responsibilities

• Own the customer success strategy for an assigned portfolio with measurable objectives.
• Drive product adoption and value realization across AvePoint solutions.
• Build trusted relationships with stakeholders at multiple levels.
• Monitor customer health and engagement using data to identify opportunities and risks.
• Proactively identify and mitigate risk with clear action plans for low adoption or disengagement.
• Conduct Executive Business Reviews and strategic conversations to demonstrate value and set priorities.
• Partner with Sales on renewal readiness to ensure understanding of customer value and early risk identification.
• Identify growth opportunities by understanding evolving customer needs and surfacing qualified opportunities.
• Maintain accurate customer records and success plans in AvePoint systems.
• Coordinate cross-functional resources across Sales, Support, Services, Product to remove barriers.
• Develop expertise in AvePoint’s platform to address governance, security, data management needs.

Education

Bachelor’s degree in a relevant field

Tools

Microsoft SharePoint

Job description

AvePoint is seeking a Customer Success Manager in the Jersey City, NJ area to drive adoption and value realization of AvePoint solutions. You’ll partner with Sales, Renewals, and Technical teams to strengthen relationships and guide executive discussions toward measurable outcomes.

The role emphasizes data-driven customer success, risk mitigation, and proactive expansion opportunities while coordinating across multiple stakeholders and onsite engagements as needed.