Customer Success Leader: Drive Adoption & Business Value

AvePoint, Inc.; Los Angeles (CA); On-site; USD 83,000 - 125,000; Full time

Benefits offered by this job

Medical insurance (health)

Dental and vision coverage

401(k) with match

Unlimited PTO

Job summary

AvePoint is seeking a Customer Success Manager to help customers achieve measurable outcomes through successful adoption of AvePoint solutions. You will understand customer goals, align with internal teams, and drive long-term value and renewal readiness.

The role emphasizes relationship-building with executives and technical leads, data-driven risk management, and cross-functional collaboration to expand product usage and value realization.

Qualifications

• Bachelor’s degree in a relevant field.
• 2+ years of experience in a technical consulting role such as technical account management or technical business analysis.
• Strong customer satisfaction, customer service, adoption, and retention experience.
• Excellent written/verbal communication, organization, presentation, and project management skills.

Responsibilities

• Own the customer success strategy for an assigned portfolio of customers, developing success plans tied to measurable business objectives and adoption milestones.
• Drive product adoption and value realization by helping customers understand, implement, and expand their use of AvePoint solutions.
• Build trusted relationships with customer stakeholders at multiple levels, including technical teams, business leaders, and executive sponsors.
• Monitor customer health and engagement using product adoption, sentiment, support history, and other data to identify opportunities and risks.
• Proactively identify and mitigate risk, creating clear action plans for customers showing signs of low adoption or disengagement.
• Conduct Executive Business Reviews and strategic conversations to demonstrate realized value and set priorities for the next phase.
• Partner with Sales on renewal readiness to ensure customer value is understood and risks identified early.
• Identify growth and expansion opportunities by understanding evolving customer needs and surfacing qualified opportunities to Sales.
• Maintain accurate customer records and success plans in AvePoint systems and coordinate cross-functional resources to remove barriers.

Skills

Customer relationship management

Communication skills

Project management

Data-driven decisions

Stakeholder management

Education

Bachelor’s degree in a relevant field

Job description

AvePoint is seeking a Customer Success Manager to help customers achieve measurable outcomes through successful adoption of AvePoint solutions. You will understand customer goals, align with internal teams, and drive long-term value and renewal readiness.

The role emphasizes relationship-building with executives and technical leads, data-driven risk management, and cross-functional collaboration to expand product usage and value realization.