Senior Technical Success Strategist

AVEVA

Philadelphia (Philadelphia County)

Hybrid

USD 110,000 - 160,000

Full time

2 days ago

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Benefits offered by this job

Flex work hours

PTO 20-25 days

Volunteer days

Parental leave

Well-being support

Medical

Dental

Vision

401K

Job summary

AVEVA is seeking a Senior Technical Success Consultant to guide customers in leveraging AVEVA solutions, aligning with business objectives, and ensuring smooth upgrades and feature adoption. You will work across customer teams to optimize configurations and maximize value from AVEVA software.

The role requires advanced technical knowledge, strong communication, travel up to 20%, and collaboration with IAC, CSM, and AM to drive success.

Qualifications

Bachelor level degree in a technical field such as Computer Science, Computer Engineering, Electrical/Electrical Engineering.
5+ years performing technical support for AVEVA software of their specialty.
5+ years* technical project management or technical lead engineering experience implementing AVEVA software solution projects.
5+ years* technical pre-sales consultancy with AVEVA products.
5+ years* solution support engineer with AVEVA products.
(in absence of a degree, at least 8 years of experience will be required)
Valid Passport is required.
Excellent software technology acumen
Expert level domain knowledge for which they are qualified.
Strong leadership, customer service, and interpersonal relationship skills
Solid oral, written, presentation, and communication skills.
Familiar with infrastructure environments related to AVEVA software deployments.
Ability to work as part of a team to solve problems and share best practices.
Ability to set priorities and manage multiple activities.
Experience working with C-level executives, a plus.
A background in architectures and enterprise-wide design methodologies, a plus
Willing and able to travel for up to 20%.

Responsibilities

Understand the customer’s technology stack, organization, technology governance policies and strategic objectives related to how AVEVA solutions will be used.
Inform customers of best practices, pitfalls/opportunities to avoid adoption hurdles, help them make informed decisions.
Identify potential configuration or design related issues.
Review functional capabilities and proposed changes to avoid issues that may impair system performance or stability.
Provide AVEVA application tuning and performance advice.
Assess system readiness for upgrade and facilitate upgrade planning.
Assist customers with the deployment of major version upgrades and adoption of new technology.
Deliver feature adoption advice, demo new features, identify gaps in feature usage and provide license optimization recommendations.
Support resolution of technical issues causing stalled customer journeys or low adoption. Formulate remediation plans and lead execution in partnership with IAC, CSM and AM.
Deliver Success Accelerators and Training Offerings related to customers primary technology.
Provide input to the development of new Success Accelerators and Training collateral or improvement of existing accelerators and training collateral.
Document and formally propose product enhancements or improvements to AVEVA products.
Diagnose customer readiness issues or adoption obstacles and prescribe solutions (reactive and preventative) that enhance customer journey and accelerate time to value.
Provide guidance to help standardize AVEVA product adoption and configuration across projects, sites, and regions.