Customer Success Agent: OTIF & Order Management

HB Fuller; Saint Paul (MN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401K contributions

Paid time off

Paid holidays

Job summary

H.B. Fuller is seeking a Customer Service Agent to manage the order cycle, respond to inquiries, and ensure timely, accurate communication throughout fulfillment.

You will serve as the main contact for a customer portfolio, coordinating with Finance, Logistics, and Sales to meet OTIF expectations and resolve issues. Ideal candidates are customer-focused, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; additional commercial or business-related education preferred.
• 0-2 years of experience in customer service, order management, administration, or a related field.
• Proficiency in written and spoken English; additional language skills are beneficial based on business needs.
• Strong computer skills, including proficiency in Microsoft Office applications.
• Ability to learn and effectively navigate SAP and other business systems.

Responsibilities

• Manage all aspects of the customer order cycle, including entry, maintenance, confirmation, and follow-up to ensure accuracy and satisfaction.
• Communicate proactively with customers regarding updates, changes, delays, or issues affecting delivery.
• Monitor and manage orders to support OTIF delivery; coordinate with Finance, Logistics, Supply Chain, and Sales.
• Serve as a primary contact for assigned customers; build and maintain strong relationships through responsive service.

Skills

Customer service

Order management

Communication

Organization

Problem-solving

Attention to detail

Teamwork

Education

High school diploma

Tools

SAP

Job description

H.B. Fuller is seeking a Customer Service Agent to manage the order cycle, respond to inquiries, and ensure timely, accurate communication throughout fulfillment.

You will serve as the main contact for a customer portfolio, coordinating with Finance, Logistics, and Sales to meet OTIF expectations and resolve issues. Ideal candidates are customer-focused, detail-oriented, and able to manage multiple priorities in a fast-paced environment.