Customer Success Agent Onsite: Real-Time Parking Support

Interpark Holdings LLC; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k

Employee Assistance Program (EAP)

Medical, Dental, Vision

Job summary

InterPark Holdings Inc. is seeking a Customer Success Agent to provide best-in-class support to parkers and operations staff across our portfolio. The role focuses on real-time problem solving within the RMC department, requiring strong multitasking and communication skills.

Office-based position with a schedule that may include nights and weekends. Pay rate is $17 per hour with full-time and part-time options.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Experience in parking or customer service is preferred.
• Ability to handle stressful situations with composure and empathy.
• Willingness to work onsite in a garage/office environment.
• Flexibility to work nights and weekends as needed.

Responsibilities

• Answer and document all calls from customers in real time using the company platform.
• Assist customers with account, reservations, rates, and parking equipment inquiries.
• Ensure calls are answered promptly and customer needs are resolved professionally.
• Communicate updates to team and management throughout the shift.
• Collaborate with Operations and Customer Service to resolve issues before customers exit or re-enter the garage.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Schedule flexibility

Computer literacy

Education

HS Diploma

Job description

InterPark Holdings Inc. is seeking a Customer Success Agent to provide best-in-class support to parkers and operations staff across our portfolio. The role focuses on real-time problem solving within the RMC department, requiring strong multitasking and communication skills.

Office-based position with a schedule that may include nights and weekends. Pay rate is $17 per hour with full-time and part-time options.