Customer Success Agent - FT and PT Openings

InterPark LLC/PreFlight LLC; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k

Employee Assistance Program (EAP)

Medical, Dental, Vision

Life Insurance & ADD

Tuition Reimbursement

Disability Benefits

Job summary

InterPark LLC/PreFlight LLC in Texas is seeking a Customer Success Agent to provide best-in-class service to parkers and operations staff. The role is on-site in the garage/office and requires real-time problem solving and clear communication within the RMC Department.

The position offers a $17/hour pay rate with FT Overnight Saturday through Tuesday 9pm–8am and a PT schedule on other days. A strong focus on customer satisfaction and teamwork is essential.

Qualifications

• HS Diploma or equivalent required.
• Must be able to work onsite in a garage/office.
• Ability to pass a drug test and background check.
• Must be unrestricted to work in the US.
• Customer service experience is preferred.

Responsibilities

• Answer and document all calls in real-time in the customer service platform (RMCe).
• Assist and resolve customer inquiries including accounts, reservations, rates, and fees.
• Ensure calls are answered promptly and customers' needs are resolved courteously.
• Provide timely updates to the team and management during the shift.
• Collaborate with Operations and CS to resolve issues before customers exit or re-enter the garage.

Skills

Excellent communication

Problem solving

Interpersonal skills

Customer service

Multitasking

Education

HS Diploma

College Degree

Job description

The Customer Success Agent is responsible for providing, best in class, professional and courteous support to all customers including parkers and operations personnel across our parking portfolio. This is a customer centric role providing real time solutions within our RMC (Call Center) Department. The ideal candidate will have strong problem-solving, multitasking and communication skills. Excellent customer service and the ability to learn new systems and technologies is essential for success. One must also be able to work independently. The role is in office.

Pay Rate: $17/hr
Available Schedules:
FT Overnight Sat through Tues 9pm - 8am
PT (30hrs) Mon 1pm-10pm + Weds 4pm-10pm + Fri 10am-7pm + Sat 7am-4pm

Essential Functions

• Answer and accurately document all calls from our customers in our real time, in the garage, customer service platform (RMCe)
• Assist and solve customer inquiries including but not limited to: customer account, reservation, daily rate information, parking fees, use of parking equipment and or general inquiries
• Ensure all calls are answered and the needs of the customers are resolved in a fast and friendly manner
• Clearly communicate and provide timely updates to the rest of the team and management throughout the course of the workday
• Work closely with Operations and our Customer Service Department to provide solutions for customers before they exit or re-enter the garage

Eligibility Requirements

• Must have unrestricted authorization to work in US.
• Must be at least 18 years old.
• Must be willing to take a drug test as part of the selection process.
• Must be willing to submit to a background investigation, MVR/Driving Record check, and reference check as part of the selection process.
• Must be willing to work onsite in a garage/office for the first 90 days and periodically work in a company office/garage for training, system updates, and meetings as needed.

Qualifications/Requirements

• HS Diploma
• Computer literacy

• Work experience in parking or customer service
• Excellent communication skills
• Superior interpersonal skills and strong sense of customer service
• Ability to problem solve in a stressful, fast-paced environment
• Must be willing to work schedule, may include nights and weekends

Desired Characteristics

• College Degree
• Ability to work in a fast-paced environment requiring flexibility, excellent time management skills, safety awareness, and good judgment
• Excellent problem-solving skills and solution oriented.
• Conveys professionalism and competence effectively to superiors, peers, staff, and customers.

Comprehensive Benefits Package containing but not limited to:

• 401k
• Employee Assistance Program (EAP)

Additional Full Time Benefits

• Medical, Dental, Vision
• Life Insurance & ADD
• Tuition Reimbursement
• Short-term & Long-term Disability Benefits
• Other Voluntary life insurance benefits