Customer Success Agent - FT

Interpark Holdings LLC; San Antonio (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401k

Healthcare

Life Insurance

Tuition Reimbursement

Disability Insurance

EAP

Voluntary life

Job summary

InterPark Holdings Inc. is seeking a Customer Success Agent to deliver best-in-class support to parkers and operations staff across our portfolio.

This in-office role emphasizes problem-solving, multitasking and clear communication in a fast-paced environment. The role requires strong learning ability with new systems, a willingness to work onsite for training, and a commitment to providing courteous, timely assistance.

Qualifications

• HS Diploma required.
• Computer literacy required.
• Work experience in parking or customer service.
• Excellent communication and interpersonal skills.
• Ability to problem solve in a stressful, fast-paced environment.
• Willing to work nights and weekends.

Responsibilities

• Answer calls and document interactions in the RMCe system.
• Assist customers with accounts, reservations, rates, and inquiries.
• Provide fast, friendly customer service and resolve issues.
• Communicate updates to the team and management throughout the day.
• Collaborate with Operations to resolve issues before/after garage visits.

Skills

Communication skills

Customer service

Problem solving

Multitasking

Teamwork

Time management

Education

HS Diploma

College Degree

Tools

RMCe

Job description

InterPark Holdings Inc. is North America's premier owner, operator and developer of parking facilities. Our ownership perspective and operating expertise result in a superior parking experience for our customers at both our InterPark and PreFlight brandsThe utilization of garage access, payment and security technology, coupled with leading edge point-of-sale support systems, put InterPark and PreFlight at the forefront in operating complex, high volume parking properties.

We are always on the lookout for enthusiastic and qualified candidates to join our team!!

Our goal is to offer competitive pay and benefits along with a great working environment to people who can grow with us Check out current employment opportunities below.

The Customer Success Agent is responsible for providing, best in class, professional and courteous support to all customers including parkers and operations personnel across our parking portfolio. This is a customer centric role providing real time solutions within our RMC (Call Center) Department. The ideal candidate will have strong problem-solving, multitasking and communication skills. Excellent customer service and the ability to learn new systems and technologies is essential for success. One must also be able to work independently. The role is in office.

Pay Rate: $17/hr

Essential Functions

• Answer and accurately document all calls from our customers in our real time, in the garage, customer service platform (RMCe)
• Assist and solve customer inquiries including but not limited to: customer account, reservation, daily rate information, parking fees, use of parking equipment and or general inquiries
• Ensure all calls are answered and the needs of the customers are resolved in a fast and friendly manner
• Clearly communicate and provide timely updates to the rest of the team and management throughout the course of the workday
• Work closely with Operations and our Customer Service Department to provide solutions for customers before they exit or re-enter the garage

Eligibility Requirements

• Must have unrestricted authorization to work in US.
• Must be at least 18 years old.
• Must be willing to take a drug test as part of the selection process.
• Must be willing to submit to a background investigation, MVR/Driving Record check, and reference check as part of the selection process.
• Must be willing to work onsite in a garage/office for the first 90 days and periodically work in a company office/garage for training, system updates, and meetings as needed.

Qualifications/Requirements

• HS Diploma
• Computer literacy

• Work experience in parking or customer service
• Excellent communication skills
• Superior interpersonal skills and strong sense of customer service
• Ability to problem solve in a stressful, fast-paced environment
• Must be willing to work schedule, may include nights and weekends

Desired Characteristics

• College Degree
• Ability to work in a fast-paced environment requiring flexibility, excellent time management skills, safety awareness, and good judgment
• Excellent problem-solving skills and solution oriented.
• Conveys professionalism and competence effectively to superiors, peers, staff, and customers.

Comprehensive Benefits Package containing but not limited to:

• 401k
• Employee Assistance Program (EAP)

Additional Full Time Benefits

• Medical, Dental, Vision
• Life Insurance & ADD
• Tuition Reimbursement
• Short-term & Long-term Disability Benefits
• Other Voluntary life insurance benefits