Hybrid Customer Success Associate (Bilingual EN/ES)

4over; Phoenix (AZ); Hybrid; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts (FSAs)

401(k) Retirement Plan with employer match

Paid Time Off (PTO) and Paid Holidays

Job summary

A leading printing company in Phoenix, Arizona, is seeking a Customer Success Representative (CSR) to enhance customer experiences through effective communication and support. In this hybrid role, you'll engage with clients to resolve inquiries via phone or chat, fostering lasting relationships. Ideal candidates are bilingual in English and Spanish, have a high school diploma, and experience in customer service. This position offers competitive pay and benefits, including insurance and 401(k) plans.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in customer service roles needed.
• Bilingual in English and Spanish is highly desirable.

Responsibilities

• Educate and assist customers on company products and services.
• Resolve customer concerns effectively via various communication channels.
• Document each customer interaction accurately.

Skills

Bilingual in English and Spanish

Communication Skills

Self-Motivation

Time Management

Adaptability

Education

High School Diploma or equivalent (GED)

Tools

Office 365

Job description

A leading printing company in Phoenix, Arizona, is seeking a Customer Success Representative (CSR) to enhance customer experiences through effective communication and support. In this hybrid role, you'll engage with clients to resolve inquiries via phone or chat, fostering lasting relationships. Ideal candidates are bilingual in English and Spanish, have a high school diploma, and experience in customer service. This position offers competitive pay and benefits, including insurance and 401(k) plans.