Onsite Customer Success Partner – Monroe

Sportworks-Global-LL; Monroe (WA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid holidays and paid time off

Medical, dental, and vision coverage

Simple IRA with 3% employer match

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Life Insurance and AD&D plans

ORCA Passport benefit for new hires

Job summary

Omni CleanAir is seeking a Customer Success Specialist to ensure customer satisfaction and success across our multi-channel GTM, including e-commerce. You will educate customers, manage relationships, and coordinate with sales and support teams to deliver exceptional service.

The role emphasizes pre-sales support, order fulfillment, and ongoing customer success, with a focus on accurate data handling and cross-functional collaboration to improve the overall experience.

Qualifications

• High school diploma/GED; associate degree or higher preferred.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficiency in Microsoft Office.
• Excellent phone and cold calling skills; exceptional customer service.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Optimistic, problem-solving mindset.

Responsibilities

• Develop detailed understanding of the Omni CleanAir portfolio to educate and guide customers.
• Build and nurture strong relationships with customers to understand needs and goals.
• Support the commercial team in expanding distribution and partnerships.
• Participate in pre-sales activities, including product demonstrations and answering customer queries.
• Data and order entry, invoicing and sales operations reporting with high accuracy.
• Work closely with the technical support team to resolve technical challenges.
• Gather feedback from customers and relay insights to internal teams for continuous improvement.
• Identify areas for process optimization to enhance the customer journey.

Skills

Customer service

Time management

Microsoft Office

Organizational skills

Phone skills

Cold calling

Team collaboration

Problem solving

Education

High school diploma/GED

Associates degree or higher preferred

Tools

Salesforce

Zoho CRM

Job description

Omni CleanAir is seeking a Customer Success Specialist to ensure customer satisfaction and success across our multi-channel GTM, including e-commerce. You will educate customers, manage relationships, and coordinate with sales and support teams to deliver exceptional service.

The role emphasizes pre-sales support, order fulfillment, and ongoing customer success, with a focus on accurate data handling and cross-functional collaboration to improve the overall experience.