Remote Customer Success & Retention Specialist

Astronova, Inc.; Warwick (RI); Hybrid; USD 41,000 - 44,000; Full time

Job summary

Astronova, Inc. is seeking a Customer Success Representative to manage onboarding and ongoing support for customers in the Warwick, RI area. You will serve as the primary contact, provide quotations, pricing, and order processing, and support contract renewals while maintaining strong relationships.

The role emphasizes CRM/ERP proficiency, responsive communication, and collaboration with Sales and Technical Support to drive retention and recurring revenue. Hybrid work options may be available.

Qualifications

• 2-4 years of experience providing world class customer service in a related field.
• Exceptional organization, communication and interpersonal skills.
• Consultative telephone sales skills.
• Energetic self-starter with superb work ethic.
• Proficiency in MS Office and ability to learn new software systems rapidly.

Responsibilities

• Achieve account retention goals for assigned territories/accounts as set by management.
• Interact via email and phone with existing customers, delivering high levels of service.
• Onboard new customers and coordinate with Technical Support to meet goals.
• Build client loyalty and coordinate with technical teams for issues.
• Conduct regular account reviews and identify additional needs.
• Make outbound calls/emails to inform customers of new products and promos.

Skills

Customer service

Organization

Communication

Interpersonal skills

Consultative selling

MS Office

CRM software

ERP software

Tools

MS Office

CRM software

ERP software

Job description

Astronova, Inc. is seeking a Customer Success Representative to manage onboarding and ongoing support for customers in the Warwick, RI area. You will serve as the primary contact, provide quotations, pricing, and order processing, and support contract renewals while maintaining strong relationships.

The role emphasizes CRM/ERP proficiency, responsive communication, and collaboration with Sales and Technical Support to drive retention and recurring revenue. Hybrid work options may be available.