Client Success & Operations Lead

Sepire; Illinois; On-site; USD 60,000 - 80,000; Full time

Job summary

Sepire is seeking a Client Advocate to coordinate omni-channel deliverables—print, digital, and fulfillment—acting as the client champion and internal driver of execution. You’ll manage project lifecycles, track jobs, and partner with production, IT, and fulfillment teams to meet deadlines and client SLAs.

This in-office role emphasizes client relationship management, proactive problem solving, and process optimization with a focus on security and compliance.

Qualifications

• 2-5 years in a client-facing role in print, marketing, or communications.
• Ability to manage multiple projects and competing priorities.
• Proficiency in Microsoft Office and CRM platforms.
• Strong understanding of mailing, shipping, and fulfillment processes.
• Excellent written and verbal communication; confident presenting to clients and internal teams.
• Highly organized, analytical, and detail oriented.
• Bachelor’s degree or equivalent experience; exposure to variable data or digital marketing a plus.

Responsibilities

• Oversee the full job lifecycle—from intake to final approval and execution.
• Partner with Print Production, IT, and Fulfillment teams to meet deadlines and SLAs.
• Manage project timelines, flag scheduling conflicts, and ensure effective job tracking.

Skills

Client-facing communication

Project coordination

Time management

Attention to detail

Written and verbal communication

Education

Bachelor's degree or equivalent experience

Tools

CRM platforms

Microsoft Office

Job description

Sepire is seeking a Client Advocate to coordinate omni-channel deliverables—print, digital, and fulfillment—acting as the client champion and internal driver of execution. You’ll manage project lifecycles, track jobs, and partner with production, IT, and fulfillment teams to meet deadlines and client SLAs.

This in-office role emphasizes client relationship management, proactive problem solving, and process optimization with a focus on security and compliance.