Customer Success Advocate

FF Inc; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay bonuses

Hands-on training

Growth into senior roles

Supportive team environment

Job summary

FF Inc is seeking a Customer Success Representative in Doral, FL to act as the primary contact for customers, guiding them through onboarding, answering questions, and resolving issues. The role emphasizes relationship building, proactive support, and ensuring customers maximize value from products and services.

You will work in a fast-paced environment, maintain records, and collaborate with the team to improve the customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage multiple requests while staying organized.
• Comfortable helping customers across diverse backgrounds.
• Detail-oriented with a proactive problem-solving mindset.
• Experience in customer success, customer service, sales support, or account management is helpful but not required.

Responsibilities

• Serve as the main point of contact for customer questions and ongoing support.
• Assist customers with onboarding, setup, or service activation.
• Guide customers through best practices or solutions based on their needs.
• Follow up to ensure satisfaction and successful use of services.
• Troubleshoot issues and coordinate with internal teams as needed.
• Maintain accurate records of customer interactions and progress.
• Collaborate with teammates to enhance the customer experience.

Skills

Communication

Relationship management

Customer service

Problem-solving

Organizational skills

Tools

HubSpot

Salesforce

CRM tools

Job description

FF Inc is seeking a Customer Success Representative in Doral, FL to act as the primary contact for customers, guiding them through onboarding, answering questions, and resolving issues. The role emphasizes relationship building, proactive support, and ensuring customers maximize value from products and services.

You will work in a fast-paced environment, maintain records, and collaborate with the team to improve the customer experience.