Customer Success Advisor - Renewals (Fully Remote)

Partner Company; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work budget

Flexible hours

Unlimited time off

Paid parental leave

Equity participation

Job summary

Partner Company is a fast-growing SaaS company that uses AI-powered agents to streamline customer success operations and promote skills-based hiring. They operate as a fully remote, international team with a collaborative, inclusive culture and a focus on automation and continuous improvement.

Partner Company is seeking a Customer Success Renewals Manager to own end-to-end renewals, drive negotiations on pricing, billing, and subscription changes, and collaborate with AI agents to boost

Qualifications

• Experience in Customer Success, Renewals, or Account Management.
• Strong commercial judgment and negotiation skills.
• Automation experience with n8n, Zapier, or similar tools.
• Fluency in English and Spanish.
• Equity participation offered.
• Fully remote work with flexible hours and remote budget.
• Unlimited time off and paid parental leave.

Responsibilities

• Manage end-to-end renewals for self-service and mid-market customers.
• Lead pricing, billing, and subscription changes conversations.
• Work alongside AI agents to handle negotiations and retention.

Skills

Customer Success

Negotiation

Bilingual EN/ES

Automation tools

Tools

n8n

Zapier

Job description

• Manage end-to-end renewals for self-service and mid-market customers.
• Lead commercial conversations on pricing, billing, and subscription changes.
• Work alongside AI agents to handle negotiations and retention.

Requirements:

• Experience in Customer Success, Renewals, or Account Management.
• Strong commercial judgment and negotiation skills.
• Practical automation experience with n8n, Zapier, or similar tools.
• Fluency in English and Spanish.
• Competitive compensation and equity participation.
• Fully remote work with flexible hours and a remote work budget.
• Unlimited flexible time off and paid parental leave.

Partner Company

They are a fast-growing SaaS company that leverages AI-powered agents to streamline customer success operations and promote skills-based hiring. They operate as a fully remote, international team with a collaborative, inclusive culture and a focus on automation and continuous improvement.