Customer Success & Accounts Manager II

Rim-Logistics; Los Angeles (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

401(k) Plan

Health Savings Account

Transportation Savings Account

Short Term Disability

Voluntary Critical Illness & Accident

Paid Time Off

Cultural Heritage Day

Life Insurance & AD&D

Long Term Disability

Recognition Program

Employee Assistance Program

Employee Resource Group/s

401(k) Discretionary Company Matching

Job summary

RIM logistics, ltd. in Los Angeles seeks a full-time manager to oversee retention, growth and operational excellence between RIM and our customers.

You will manage the day-to-day of assigned accounts, ensure client satisfaction, support and meet targets defined by the organizational sales strategy, and maintain strong service across teams. The role requires knowing and adhering to RIM’s Quality policy and upholding quality standards, and conforming to policies and procedures.

Responsibilities

• Responsible for the day-to-day management of assigned accounts, ensuring client satisfaction, support and meeting targets.
• Maintain exceptional service levels through cross-functional channels and support quality policy adherence.

Job description

RIM logistics, ltd. in Los Angeles seeks a full-time manager to oversee retention, growth and operational excellence between RIM and our customers.

You will manage the day-to-day of assigned accounts, ensure client satisfaction, support and meet targets defined by the organizational sales strategy, and maintain strong service across teams. The role requires knowing and adhering to RIM’s Quality policy and upholding quality standards, and conforming to policies and procedures.